Registered Nurse Navigator Care Assure

Description

SHIFT: No Weekends
SCHEDULE: Part-time

• Tuition Reimbursement/Assistance Programs
• Paid Personal Leave
• 401k (100% annual match – 3%-9% of pay based on years of service)
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)

About this unit:

Care Assure is our hospital’s commitment to excellence in follow-up care. Care Assure was created to ensure patients receive appropriate care following hospital visits. Clinically trained Nurse Navigators support patients after discharge from the hospital by answering questions and facilitating follow-up appointments.

By taking a broad view of patient care, Care Assure helps to improve management of disease during the transition from the hospital back into the community. Follow the link below to find out more about our Care Assure program.

HCA Midwest Health Care Assure Program

Responsibilities:

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  The Care Assure Nurse Navigator is responsible for the programs and resources that support the navigation of high risk patient populations through complex healthcare environments for the optimization of care and outcomes.
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  Reviews patient case lists generated by technology-enabled data triggers to identify patients that could benefit from intervention.
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  Communicates with physicians (in the hospital and in the community) about patients' potential for referral / follow-up treatment.
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  Provides feedback to leadership in regards to target population in order to enhance care coordination and patient satisfaction.
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  Schedules follow-up appointments and provide information and reminders to patients & physician offices.
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  Tracks outcomes of referrals and treatments.
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  Maintains detailed records to measure effectiveness of program and suggest ways to improve throughout the process.
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  Works with physicians and program leadership on a daily basis
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  Engages providers and patients in a program that will improve outcomes and the efficiency of medical care.
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  Performs position specific job functions at an acceptable level.
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  Reviews clinical progress of patients and coordinates communications to referring, consulting, and primary care physicians.
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  Plan, organize and provide direct care to the patient, as appropriate, if called upon to do so.
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  Facilitates the development of a patient specific teaching plan.
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  Reviews medications /educates patient as needed, initiate’s communication regarding dashboard triggers with care team.
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  Facilitates ongoing performance improvement activities related to the target population and involving all levels of staff.
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  Educates patient and families regarding planned procedures, medications and treatments.
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  Evaluate clinical educational need of staff related to target population and facilitates collaboration with clinical care givers.
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  Makes appropriate referrals as noted by the physician.
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  Coordinates information among referring, primary care and consulting physicians and ancillary departments.
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  Answers patient/family phone calls, fields’ questions appropriately.
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  Participates in creating an environment that implements the mission, vision and values of the organization.
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  Encourages collegiality and collaboration when integrating pilot services with other departments.
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  Evaluates and provides input regarding the utilization of resources to meet the needs of the target population.
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  Plan and delivers weekly status updates.
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  Reviews pertinent clinical detail including diagnostic imaging studies, lab values and notifies MD as appropriate for abnormal findings.
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  Organization – proactively prioritizes needs and effectively manages resources; possesses excellent organizational skills.
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  Communication – communicates clearly and concisely.
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  Judgment – Makes decisions based upon job knowledge and experience. Seeks advice where applicable. Judgment sensible and reliable.
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  Knowledgeable of clinical workflow, clinical documentation, clinical thought process.
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  Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting or exceeding expectations. Holds a positive working relationship with hospital staff.
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  Interpersonal Skills – able to work effectively with other employees, patients and external parties.
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  PC Skills – demonstrates proficiency in Microsoft Office, Meditech, and purchasing vendor applications and others as required.
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  Policies and Procedures – articulates knowledge and understanding of organizational policies, procedures and systems.
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  Basic Skills – able to perform mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Qualifications

What Qualifications You Will Need:

• Bachelor’s Degree in Nursing with graduation from an accredited school of nursing. Will consider ADN with a minimum of 10 years nursing experience. Masters preferred.
• Minimum 3 - 5 years relevant specialty area experience (i.e. Cardiovascular, ICU, ED, Orthopedic, Neuro., Vascular) Knowledge and application of pertinent computer programs and imaging software (I.E. MUSE, PACS, etc.)
• Current RN License
• MS Office, hospital based computing systems (i.e. Meditech), critical thinking, service excellence and good interpersonal communications skills, ability to read/comprehend written instructions, ability to follow verbal instructions, PC Skills.

Notice

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