Description
SHIFT: Work From HomeJob Summary – Monitors outsourced transcription service activities to ensure contractual service levels are met. Reviews invoices for accurate billing and payment of services. Performs clerical activities related to internal transcription staff and processes transcription HPF workflow queue assignments.
Duties Include But Are Not Limited To
Assist the Transcription Lead in reviewing the quality and turnaround time of external transcription vendor services
Assists with daily NMI interface monitoring which includes resolving any errors or rejections to MEDITECH Order Entry reports crossing the gateway
Corrects report demographics as needed Troubleshoots report distribution processes as needed
Works MEDITECH and other system interface report rejection queues and edit routines as required
Responds to requests and other inquiries from customers
Performs searches for reports not received from external vendors but that may have been dictated
Runs statistical and management reports as needed and aggregates performance statistics Processes transcription HPF workflow queue assignments
Assists with the identification and or remediation of report issues such as cancelled, amended, or edited reports to ensure the integrity of the legal health record
Promptly reports problems with transcription vendor services or equipment to Transcription Manager
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
Other duties as assigned
Knowledge, Skills & Abilities
Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or
circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures
Energy – consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination
over extended periods of time
Communication ‐ communicates clearly, proactively and concisely with all key stake holders
Customer Oreintation – establishes and maintains long‐term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Work Independently ‐ is self supporting not needing to rely on others to complete a job
Job Organization – proactively , effectively manages resources and a keen ability to multi task
Policies & Procedures ‐ articulates knowledge and understanding of organizational policies, procedures and systems
Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes
and tasks; being watchful over a period of time
PC Skills ‐ demonstrates proficiency in Microsoft Office applications and others as required
EDUCATION
High school diploma or equivalency preferred
EXPERIENCE
Previous Health Information Management experience preferred or equivalent experience in a medical office/facility
Previous office experience required
PHYSICAL DEMANDS/WORKING CONDITIONS – Requires prolonged sitting, some bending, stooping and stretching. Requires eye‐hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. This position requires occasional lifting of papers or boxes
up to 50 pounds. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
Parallon
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