PBX Operator PRN

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our PBX Operator PRN opening with HCA Houston Healthcare North Cypress today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Houston Healthcare North Cypress, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) PBX Operator PRN for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Under the general supervision of the supervisor, PBX Operators monitor telephone console and process incoming and in-house calls in a quick and professional manner. Assists patients and visitors with information and directions to specific areas in the hospital; responds quickly and effectively to all emergency codes using proper hospital procedures, and maintains a professional level of work performance and image for the hospital.

PBX Operator Essential Duties/Functions

• Operates the multiple position telephone consoles, Answers all incoming & inter-hospital calls within 30 seconds Pages over Public Address Ssytem, Pages physicians and authorized personnel only, within one minute of request
• Pages over Public Address Ssytem, Pages physicians and authorized personnel only, within one minute of request
• Places long distance calls for patients when necessary, Calls placed within 1 minute of request, all calls will be placed, collect, credit card or billed to third party number
• Maintains print of alpha census each shift
• Screens all in-coming calls for recovery room, MICU, SICU and Surgery. No more than 3 valid complaints per month for incorrect call transfers
• Maintains personnel "on-call" file from various departments. Keeps on-call file current
• Takes messages and notifies personnel "on-call" during weekends, holidays and after hours by calling home number first, then paging. Nofication will continue for 20 minutes Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• In the event of communication equipment failure, telephone, pagers , over-head PA system, etc., immediately contact Department Director and notify Telecom Company
• Assists security by monitoring devices and paging/ calling on SpectraLink phones
• Take calls for Housekeeping and Maintenance after hours, weekends and holidays. Log each request and page the on-call person

What qualifications you will need:

• High school or equivalent
• 1 year PBX experience, multi-line telephone experience and paging experience preferred.
• Basic computer operations - Microsoft Word, EXCEL, Outlook. Basic telephone skills - answer, place on hold, transfer, courteous voice

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

HCA Houston Healthcare North Cypress, a campus of HCA Houston Healthcare Kingwood, is a 165 bed, general acute care hospital, founded in 2006 by local physicians who wanted to create a sophisticated, patient-friendly healthcare environment for their community. We strive to provide world-class healthcare to patients throughout Cypress, TX and Northwest Houston. HCA Houston North Cypress provides comprehensive services utilizing the latest in medical technology and equipment. We employ well-respected area physicians and aim to provide an upscale five-star hotel-like ambiance with the comfort of those we care for in mind. Our services include a 20 bed unit ICU, robotic-assisted surgery, orthopedic care, joint replacement surgery, cancer care, advanced wound care services using hyperbaric medicine, advanced breast cancer screening and imaging, and much more. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our PBX Operator PRN opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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