What are the responsibilities and job description for the CONSULTANT position at HCLTech?
JD for Windows
Roles and responsibilities
Provide administration of servers in a virtualized server environment using VMware and or Hyper-V management tools
Provide administration of Windows Server 2008 and 2012 in a virtualized server environment, i.e. Microsoft Azure or Amazon AWS
Provide implementation and administration of DNS and associated networking services
Effectively monitor Windows Servers using advanced built-in features as well as 3rd party tools
Troubleshoot server system problems, utilizing available tools and working in coordination with other internal groups and vendor provided technical support resources
Troubleshoot networking issues related to routing, firewalls, and DMZ architecture
Work with other unit members to monitor and ensure compliance with corporate security policies.
Use a systematic, disciplined, and analytical approach to problem solving
Document complex system configurations, processes, and procedures
Experience : L2 2-5 yrs exp
L2 2-5 yrs exp
L3 5 yrs exp
Certifications : MCSE and MCSA
MCSE and MCSA
Experience in cloud platform, AWS and Azure preferred
1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.
To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
