What are the responsibilities and job description for the CDPAP Intake Representative position at HCS Home Care?
A&J Staffing d/b/a Direct Care (an HCS Company) is seeking a CDPAP Intake Representative for our rapidly growing home health care agency serving the New York Metropolitan area. The office is located in Midwood, Brooklyn. The Intake Representative will work with consumers/MLTCs/HMOs to coordinate services to individuals of all ages needing in-home healthcare services.
The ideal candidate will be mature, a quick learner, able to juggle multiple projects and detail-oriented with the ability to work independently and as part of a team. Previous experience with insurance companies in the home health field is a significant plus.
Responsibilities and necessary skills include:
- Scheduling families for assessment and care
- Following up with referral sources, families and providers
- Basic understanding of Medicaid and MLTC and how to obtain reimbursement for in-home health services across Medicare, Medicaid, managed care companies, long-term care insurance companies, and other sources of coverage
- Ability to handle complex situations and perform effectively
- Ability to handle multiple tasks and deadlines
- Pleasant and professional manner on phone and in person and willingness to appropriately refer questions and concerns (strong customer service)
- Must have good organizational skills relative to filing and record keeping
- Strong computer skills necessary to maintain data base and spreadsheet data
- General business writing skills (including proper spelling, grammar and punctuation)
- Ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner
- Bilingual Spanish preferred, but not required