What are the responsibilities and job description for the Service Technician position at Headquarters?
Overview
When you join KYOCERA Document Solutions Southeast, LLC. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.
As a Field Technician, you will be responsible for servicing our customers within the territory designation of Florida. A Field Technician’s primary responsibility is break/fix measures for our customers, inclusive of knowledge of software and solutions that may be a part of the client’s scope of need.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
Responsibilities
Punctual, hardworking and have a positive attitude.
Respond to all customer’s concerns promptly and follow through on all commitments
Ability to Diagnose technical issues with imaging equipment or network configurations
Ability to maintain an organized tool and parts inventory
Ability to use any electronic device provided in order to dispatch and complete service calls
Self-motivated to excel and able to multi-task in order to be efficient
Ability to work as a team with other technicians to accomplish tasks
Maintain productivity requirements, maximize revenue opportunities to increase profitability
Represent Kyocera Southeast in a professional manner in conduct and appearance to maximize both customer and employee satisfaction
Keep up with training and certifications
Qualifications
Required:
High School Diploma or equivalent
Experience in network connectivity and have a minimum of 1 year in the printer/copier service repair
Have a clean driving record and personal vehicle for daily use
Be able to lift a minimum of 75 lbs. to assist in loading/unloading equipment
Preferred:
E-Automate experience not required
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
