Call Center Representative

POSTED ON 10/26/2022 CLOSED ON 12/7/2022

Job Posting for Call Center Representative at Health Matching Account Services

Call Center Representative  


JOB DESCRIPTION SUMMARY


 The Call Center Representative is responsible for placing outbound sales calls, to drive sales of insurance policies to licensed sales professionals, on behalf of HMAS. The Representative is also responsible for receiving calls as well as maintaining relevant records on database. 


This position reports directly to the Operations Manager


ESSENTIAL JOB FUNCTIONS


 ·         Make outbound calls to licensed sales professionals to drive sales.


 ·         Process and respond to inquiries


 ·         Maintain relevant client records


 ·         Provide insurance details


 ·         Responsible for answering incoming call inquiries


 ·         Obtains client information by answering telephone calls; interviewing clients; verifying information.


 ·         Determines eligibility by comparing client information to requirements


 ·         Informs clients by explaining procedures; answering questions; providing information.


 ·         Maintains communication equipment by reporting problems


 ·         Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures


 ·         Updates job knowledge by studying new product descriptions; participating in educational opportunities


 ·         Accomplishes sales and organization mission by completing related results as needed


 ·         Handle sensitive, confidential information and tasks with tact, discretion and diplomacy


 ·         Other duties as assigned 


 QUALIFICATIONS  


 ·         Strong Customer Service phone skills


 ·         Outbound/Inbound sales call experience


 ·         Punctual (*Very important to role) 


 ·         Attention to detail


 ·         Must be a team player


 ·         Professional attitude and appearance


 ·         Excellent verbal and written communication skills


·         Excellent interpersonal skills and friendly disposition


 ·         Ability to multi-task and demonstrate effective time management skills


 ·         Competitive, with a drive for success and advancement


 EDUCATION & EXPERIENCE


 ·         High School Degree or Equivalent


 ·         Minimum 1-3 year’s experience in phone sales 


 PREFERRED


 ·         Insurance sales experience a plus



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