Health Promotion Services (Temp)

Health Promotion Services-Temp

• Only open to candidates residing in California
• Opportunity to make a difference in your community
• Position not eligible for sponsorship

General Description

Provides support to the Population Health Department by answering and triaging member and provider calls coming in through HPSM’s health education phone line.

Duties & Responsibilities
Essential Functions:

• Communicate directly with members and providers that call HPSM’s health education phone line.
• Complete intakes to assist in connecting members and providers to appropriate team members for accessing Health Promotion programs and/or Language Assistance Services.
• Route all intakes to appropriate team members to close the loop on Health Promotion program and/or Language Assistance Services requests.
• Triage calls to other member-facing teams when appropriate.
• Document all calls with members and providers in appropriate systems.
• Support in reviewing and routing health education phone line voicemails.
• Educate HPSM staff as needed regarding Population Health and Health Promotion programs available to members.

Secondary Functions:

• Assist with special projects as needed.
• Cross train, as requested, to provide back-up to other departmental functions.
• Perform other duties as assigned.

Requirements
These are the qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply.

Education and experience

• A High School Diploma; Associates Degree in a health related field is desired.
• One (1) year of experience in a health care delivery system working directly with patients, or in a managed care plan working directly with members is preferred.
• Working in a heavy customer service-based work environment dealing with a multicultural population.

Knowledge of:

• Personal computers and proficiency in Microsoft Office Suite applications, including Outlook, Word, Excel, Access, and PowerPoint.
• General office practices and procedures.
• General office equipment including a personal computer, fax, phone, copier, etc.

Ability to:

• Work cooperatively with others.
• Work as part of a team and support team decisions.
• Communicate effectively, both verbally and in writing.
• Adapt to changes in requirements/priorities for daily and specialized tasks.
• Utilize a personal computer and the range of Microsoft Office products including Word, Access and Excel.
• Work collaboratively within a multidisciplinary team.
• Communicate effectively, verbally and in writing.
• Provide excellent customer service.
• Problem-solve to resolve day-to-day issues.
• Organize and maintain accurate records and files.
• Organize work, set priorities, meet critical deadlines, and follow up on assignments.

Skills:

• Bilingual proficiency highly preferred

Salary
The starting salary range is $22.09 - $28.72, depending on the candidate’s work experience.

It is HPSM's policy to provide equal employment opportunity for all applicants and employees. HPSM does not unlawfully discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, sexual orientation, veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable federal, state, or local law. HPSM also prohibits discrimination based on the perception that an applicant or employee has any of those characteristics or is associated with a person who has or is perceived to have any of those characteristics.

Job Type: Temporary

Pay: $22.09 - $28.72 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Please do not apply unless you reside in California

Work Location: Remote

Salary : $22 - $29