Member Concierge

As a Member Concierge at HealthBird, you will play a pivotal role in ensuring our members receive a seamless and exceptional experience with our platforms and services. Your primary responsibility will be to serve as a trusted advocate, dedicated to the needs and concerns of our members, ensuring their insurance needs are met with professionalism and care.

Key Responsibilities:

• Member Engagement: Proactively engage with members to build strong relationships and gain an understanding of their insurance requirements and preferences.
• Consultation: Provide expert guidance and advice to members regarding insurance products, coverage options, and policy details.
• Onboarding: Assist new members with the onboarding process, explaining enrollment flows, insurance terms, and other relevant information.
• Claims Assistance: Assist members with the claims process, offering support, facilitating claims submissions, and keeping members informed of claim status.
• Problem Resolution: Handle member inquiries, concerns, and complaints with professionalism, empathy, and a commitment to resolution.
• Education: Educate members on insurance-related topics, such as coverage enhancements, risk management, and industry trends.
• Documentation: Maintain accurate and organized member records, policy documents, and communication logs.
• Collaboration: Work closely with other team members, and agents to ensure a coordinated and seamless member experience.

Qualifications:

• Proficiency in insurance products, policies, and regulations.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer-centric mindset with a genuine passion for helping others.
• Ability to handle confidential information with discretion.

Our Mission: At HealthBird, our mobile platform simplifies health insurance by making it fast and easy to shop, buy, and track custom health insurance - all in one place.‍

‍Our Vision: At HealthBird we craft technology that enables humanity to live fuller and healthier lives.

What is HealthBird: HealthBird is the best way to get health insurance for your family. We make the process easy and fast so that you can find the best deals on health insurance without all the hassle. Plus, our app makes it easy to keep track of your policy and find the best coverage for your needs.

Why work with HealthBird: HealthBird is a rapidly growing health insurance start-up. Our teams take pride in their work, thrive on conquering obstacles, and understand how their individual contribution fits into the bigger picture. We're driven by the impact our disruptive technology can achieve at scale, allowing people to live fuller, healthier lives. Our company is guided by a north star of asking not what's been done, but what's possible.

What we welcome: At our company, we welcome individuality and creativity. We also value hard work and consistency of performance. We're a startup, so there's a lot of ambiguity and career growth potential. If you're the kind of person who thrives in an environment where you can wear many hats and make a real impact, then this is the place for you. Join us and let's build something great together.

What we don’t welcome: One of the things we value most at our company is being able to listen, learn, and grow. We feel that this is essential not only for our employees but also for our customers and partners. We believe that being open to learning new things and growing as individuals helps us be better people and business professionals. Unfortunately, we sometimes encounter people who are not able or willing to do so. We believe that such behavior is counterproductive and does not reflect our values. We, therefore, do not welcome such individuals into our company.

What we offer: You'll have the opportunity to impact the product we build and learn new skills

Hours: Full-time