Patient Financial Service Rep
Job Posting for Patient Financial Service Rep at Healthcare Support
What are the hours?) 8-4:30 M-F. Training will be same hours
Will you be interviewing (face to face or phone) either is fine
Please confirm the worksite location - 100 Front St, Worcester, MA
Summary;
Responds to patient/responsible party via telephone, in person and written contacts in a professional manner and according to Revenue Operations guideline.
Processes patient receivables, and special requests in accordance with office policy and procedures.
Responsible for coordinating and processing registration reports and issues.
Responsibilities:
Requirements:
Will you be interviewing (face to face or phone) either is fine
Please confirm the worksite location - 100 Front St, Worcester, MA
Summary;
Responds to patient/responsible party via telephone, in person and written contacts in a professional manner and according to Revenue Operations guideline.
Processes patient receivables, and special requests in accordance with office policy and procedures.
Responsible for coordinating and processing registration reports and issues.
Responsibilities:
- Processes incoming telephone calls, correspondence, responsible parties and guarantors in a timely and professional manner,
- Follows up on all requests in a timely and courteous manner.
- Counsels patients/responsible parties on insurance issues, charges and self-pay balances. Confirms Epic coverage on file for date of service is accurate. Educates patients on their responsibility per EOB from insurance. Payment alternatives, including payment plans, discounts and financial aid, offered when needed. Researches all issues including but not limited to reaching out to coding, follow up, provider offices.
- Accurately posts self-pay type payments according to standard procedures.
- Makes outgoing calls to when patient is delinquent on a payment plan.
- Makes outgoing calls to patients whose statements have been returned for bad address.
- Processes housing and attorney requests.
- Reaches out to patients disputing debt sent to Collection Agency. Informs Collection Agency of resolution.
- Fosters excellent quality customer service standards in daily operations.
- Communicates and interfaces with providers, staff, patients, family members and others to ensure high-quality patient care.
- Corrects unsatisfactory conditions that may arise or notifies manager or others of any discrepancies.
- Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
- Complies with established departmental policies, procedures, and objectives.
- Participates in performance improvement initiatives as required.
- Attends a variety of meetings, conferences, and seminars as required or directed.
- Enhances professional growth and development through educational programs, seminars, etc.
- Complies with all health and safety regulations and requirements.
- Perform other similar and related duties as required or directed.
- Regular, reliable and predicable attendance is required.
Requirements:
- High School Diploma.
- One-year customer service experience
- Demonstrates in-depth knowledge of third-party billing or successful completion of related college courses.
- Demonstrates excellent interpersonal, organizational and communication skills. Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc.
- Must demonstrate a professional and courteous manner when interacting with customers and co-workers.
- Must show proficiency in current billing software within 6 months.
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Salary.com Estimation for Patient Financial Service Rep in Worcester, MA
$46,709 to $60,720
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