Description
At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
The position provides technology tools and support to enhance services that strengthen individuals and families in our community. This role is the primary position responsible for development and support for the ITSM application. This role will also be a help desk lead, providing second level support for the helpdesk staff, as well as knowledge and training to the helpdesk staff. Assisting with help desk coordination, process improvement, and skill development as needed is also expected. Other secondary responsibilities will include supporting, maintaining, and leveraging various systems including Windows systems, SQL server, SharePoint, and MS System Center to improve IT efficiencies. The position requires highly technical and specific knowledge, skills, and experience along with daily decision making. Working with the IT team and with a wide range of customers and meeting deadlines is critical. The position will have the opportunity to plan, conduct, and lead a range of comprehensive, specialized projects across a variety of technologies. Troubleshooting and strong communication skills are paramount to being successful.
Compensation range: $48,600 to $68,000 (based upon experience)
Work Schedule: Monday through Friday, 8:30a.m. - 5:00p.m.
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Essential Duties and Responsibilities
MINIMUM QUALIFICATIONS
REQUIRED SKILLS
PREFERRED KNOWLEDGE
Qualifications
Education
Preferred
Experience
Preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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