Social Service Coordinator

Position Summary: The Social Services Coordinator is responsible for serving clients and coordinating the daily functions of the Social Services operation. In addition to client services, this role oversees Social Services volunteers, participates in community collaborations and manages program funds and reporting requirements.

Essential Responsibilities:

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, etc.; determines eligibility for resources; develops plans to address the presenting problem
• Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
• Facilitates the case management of families utilizing the Pathway of Hope guidelines and assessment tools; develops rapport and partnership with families; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to strengthen family sufficiency
• Maintains working relationships with community agencies to maintain awareness of available services; promotes programs; coordinates services and communicates about cases; assures that valid releases of information are on file
• Based on case plans, helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions and case plans, monitors fund balances, and requests funding as appropriate
• Serves as liaison; represents The Salvation Army at community meetings
• Directs the activities of volunteer staff
• Organizes seasonal in-kind drives and distributions
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Performs other duties as assigned

Education and Experience:

• Bachelor's degree in social work, psychology, sociology, or related field; or an equivalent
  combination of education and professional work experience
• 1 or more years of client interview or case management experience
• Experience working with low-income populations (preferred)

Computer Skills:

• Proficient in Microsoft Office 365
• Basic knowledge of Teams/Sharepoint
• Proficient in SIMS (ServicePoint) software within 90 days

Certificates and Licenses:

• Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed