Lead Shop Technician

Lead position generally has more than ten years of experience and/or demonstrated job-relevant knowledge/skills. A lead Technician has a broad knowledge of the field's standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting, and requires no supervision.

Required Qualifications:

• Experience with CAT equipment
• Experience with equipment software (ET, SIS, VisionLink)

Essential Functions:

• Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her supervisor
• Models and reinforces company policies/practices to ensure tht work is performed in alignment with the company’s mission, vision, and values and in collaboration with other HERT functions.
• Achieves labor sales and utilization expectations as set by supervisor/manager to ensure team revenue targets are met
• Performs job duties of a Service Supervisor during periods of his/her absence
• Troubleshoots and diagnoses equipment malfunctions and failures
• Provides quality control/assurance inspections of completed tasks
• Disassembles and assembles machine components to manufacturer’s specification using hand tools, pneumatic tools, and any specialized tooling
• Rebuilds, repairs, reconditions, and maintains equipment and components
• Demonstrates good customer relations and support; communicates customer needs to shop management
• Plans and controls the cost of repair jobs
• Completes parts orders and identifies parts for return
• Provides a significant of task and behavior-oriented supervision, mentoring, and training to others
• Maintains all equipment and work areas – keeps in good, clean, and orderly condition
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers’ needs
• Updates job knowledge by participating in educational opportunities
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Extensive knowledge of machines and tools, including their designs, uses repair, and maintenance
• Proficient with current computer software, related hardware, and machine electronic systems
• Quality control analysis skills – Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings
• Operation and control skills – Controlling operations of equipment or systems
• Equipment selection skills – Determining the kind of tools and equipment needed to do a job
• Ability to operate a forklift and an overhead crane
• The ability to operate the controls of a machine or a vehicle quickly and repeatedly to exact positions
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in a mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to read, write, and understand information
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Additional Requirements:

• Owns a large and complete assortment of appropriate hand tools and may have some specialized tools

Education and Experience:

• More than ten years of work-related skill, knowledge, or experience is preferred
• High school diploma or equivalent preferred

Travel:

• Some travel may be expected for this position

Work Remotely

• No

Job Type: Full-time