What are the responsibilities and job description for the Director, Operations and Brand Compliance position at HEI Hotels and Resorts?
About Us: HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview:
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
The Director of Operations and Brand Compliance oversees HEI’s operational compliance and brand compliance programs. The position also plays a key role in developing and supporting operational tools, administering operational reports, and managing HEI’s operational infrastructure. Occassional travel is expected for this role.
Responsibilities:
- Oversees HEI’s operational compliance program.
- Aids in the support and development of HEI’s Looking Glass programs, as well as other required operational tools.
- Ensures that all hotels are knowledgeable on the selection of HEI proprietary tools available, and that they are using the tools correctly (as measured through compliance scoring).
- Performs sophisticated, high-level analyses of property operational deficiencies to identify additional enterprise-level tools or reports required.
- Acts as HEI’s primary point of contact for the receipt and distribution of all brand communications.
- Ensures property compliance with all brand mandates and initiatives, including guest service, brand QA, and brand scorecards.
- Oversees the administration of Quality Assurance process.
- Performs weekly Guest Satisfaction analysis and runs ad hoc reports as needed for leadership.
- Facilitates Senior Leadership meetings and events.
- Performs any other job related duties as assigned.
- Bachelor’s Degree required, business or hospitality concentration preferred.
- Prior hospitality experience is preferred.
- Minimum of 8 years’ experience in the compliance or related field.
- Strong knowledge of the Microsoft Office Suite; extremely strong working knowledge Microsoft Excel.
- Ability to manage time against competing timelines.
- High level of acumen to build Excel-based models to meet business needs is required. Some level of programming is preferred.
- Ability to present and interact professionally to C-Level staff.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
- Occasional travel is expected.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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