What are the responsibilities and job description for the Branch Manager position at Heights Finance Corporation?
Overview
SUMMARY:
The Branch Manager manages the execution of plans for achieving revenue, expense, and profitability objectives. This position is responsible for training and motivating branch staff, demonstrating outstanding customer service, and implementing the company’s strategies.
***Sign on bonus of $5000 will be paid in 3 installments in the pay periods following 90 days, 6 months, and 1 year. Team member must be active at the time of payout***
Responsibilities
- Accomplishes profitability goals and maintain company standards.
- Maintains professional appearance of the branch.
- Manages the overall processing of new and refinanced loans.
- Provides guidance on appropriate loan amounts and terms to meet customer and company needs.
- Controls the collection process to effectively handle past due and delinquent loans.
- Provides high levels of customer service and responds to customer concerns.
- Ensures that the branch adheres to all internal and external audit requirements.
- Participates in the interview and selection of all branch hires.
- Executes business-to-business marketing plan by leveraging available marketing tools.
- Maintains awareness of the marketplace and local competition.
- Provides reports as required to District, State and Corporate management.
- Manages and controls expenses throughout the branch.
- Trains and maintains a motivated workforce, including readying Assistant Manager for Branch Manager promotion.
- Manages the scheduling of branch staff to maximize growth and achieve branch targets/goals.
- Handles the daily management of employees: salary, performance reviews, employee relations, terminations, etc.
- Ensures compliance with all local, state and federal laws and regulations governing the Company’s business.
- Ensures staff adheres to scheduled hours.
- Performs other activities, as needed and directed by Company management.
Qualifications
EDUCATION AND EXPERIENCE:
- High School Degree or equivalent, some college preferred
- English fluency is required. In some locations, additional fluency in Spanish is
- Minimum of two years of operational experience in the consumer lending or banking
- Supervisory experience
- Branch Manager role may require relocation to a different branch.
KNOWLEDGE, SKILLS, AND REQUIREMENTS:
- Strong leadership, organizational, and motivational skills
- Ability to lead a team that will provide excellent customer
- Ability to recruit qualified and high-performing candidates for the
- Highly developed skills in problem solving, analytical thinking, and
- Knowledge of basic accounting
- Solid verbal and written communication
- Strong attention to detail
- Ability to multitask, effectively manage time and meet daily, monthly, and quarterly
- Ability to establish partnerships with Associates/liaisons
- Must pass background checks
- Required to have and maintain a valid driver’s license and current auto insurance.
- In GA & SC, Associates must, as a condition of employment, apply and be granted a State insurance sales license AND receive appointment by the insurance carrier authorizing the Associate to sell their product. This process involves both organizations evaluating an Associate’s credit, criminal, and driving history.
SCHEDULE REQUIREMENTS:
- This position is full-time, approximately 40–50 hours per week that may include some evenings and Saturdays.
- Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.
NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
