Front Desk Receptionist

Recovery & Beauty Spa Front Desk

What Makes Us Unique:
HEIMAT is the world’s first finely tailored concept fitness club, offering 70,000 sq ft of entirely new way of exercising and living through a stunning gym that invigorates, a culinary concept that nourishes, a beauty service that radiates and cultural programs to cultivate body and soul. This is where a global set of tastemakers, innovators, connoisseurs, and health aficionados come to work, play, and simply be.

Brought to life by RSG Group, HEIMAT is the latest vision for the world’s innovative leader within the fitness and lifestyle sector. Our portfolio has grown to 17 brands encompassing the areas of art, fashion, design, and lifestyle, on top of our core company focus: fitness. With over 6 million members, we are

Europe’s largest fitness operator with nearly 1,000 fitness clubs and 41,000 employees across 48 countries. With global headquarters in Berlin and continuous expansion across Europe, we are now thrilled to be expanding across North America.

We attribute much of our success to our company culture. We’re down-to-earth, reliable, and entrepreneurial – but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application.

We’re looking for a passionate, service oriented, positive and hardworking individual with a love for fitness & wellness to join our spa front desk team at our new premium club in Los Angeles.

The Spa Front Desk will be Responsible for:
You will provide excellent customer service and will ensure a world class spa experience from start to finish. Your role will report to the Spa Manager.

In the role, you will:

• Be naturally warm and welcoming by nature.

• Stay informed on the latest offerings within the spa to guarantee the members' experience is exceptional.

• Be responsible for all aspects of spa, from serving as the first point of contact for spa-related questions to assisting our service providers with anything that they need throughout the day.

• Perform duties for our members including booking spa appointments, checking in/out services etc.

• Be comfortable discussing all of Heimat’s amenities.

• Be comfortable performing appointment confirmation calls to members as well as field incoming appointment requests and calls pertaining to updating account details, payment information and collecting payment.

• Be comfortable with managing member complaints/issues, and providing outstanding customer service to those individuals to ensure client retention.

• Support members with accessing spa information on the HEIMAT app.

• Perform duties including the following but not limited to, spa retail/consumables inventory, data entry, telephone correspondence, spa organization, laundry, light cleaning, end of day reporting to manager, and hourly walkthroughs of the wellness floor.

• Monitor member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values.

• Maintain regular and seamless communication with service providers and management to ensure that daily spa operations run smoothly.

• Perform any additional duties as requested by management.

What We are Looking for:
Areas that play to your strengths:

• PERSONABLE - You’ll be responsible for translating the essence of the HEIMAT Recovery &

Beauty Spa to our members and staff. As the first point of contact in the spa, you must project warmth and empathy while showcasing superior listening skills.

• MULTI-TASKER – You work with poise under pressure while navigating multiple member requests simultaneously. Your ability to prioritize allows for efficient workflows while delivering outstanding results.

• TEAM LEAD - You’ll have a dedicated team of spa service professionals. You’ll ensure that they are all motivated and aligned for success with the best tools and resources, ready to provide five-star service to all members and guests.

Job Requirements:

• Minimum of 2 years of service industry experience; spa or wellness experience a plus but not a requirement.

• Cosmetology or Massage Therapist license a plus but not a requirement (having these licenses may provide further employment opportunities).

• Ability to proficiently use POS and booking systems, and any other computer programs required to meet the business needs of the spa.

• Requires good communication skills, both verbal and written.

• Provided ability to work on multiple projects simultaneously, multi-task and prioritize, as necessary.

• Prior experience in answering high-volume phone lines.

• Must be flexible and able to work a variety of shifts, including days, nights weekends, holidays, and special events.

• Must have the ability to bend, squat and lift up to 30lbs.

Why Us?

Despite our rapid development, our founder and CEO Rainer Schaller has never lost sight of the fact that the focus is on people and their individual strengths. As an employer, we live out our family values every single day and are proud of our employees. Join us and make a mark with your ideas and input. In return you will find a competitive salary and benefits package (including medical, vision, dental, and 401(k) plan). For more information about our company, please visit our website: https://heimat.com/ .  

At HEIMAT, we believe that our diversity fuels innovation and benefits our team members as well as our

club members. All qualified applicants will be considered for employment without attention to race, color,

ethnicity, ancestry religion, sex sexual orientation, gender identity, national origin, age, genetic

information, veteran, martial or disability status.

Job Type: Part-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift

Work Location: One location