Area Manager

Help at Home is hiring an Area Manager!

We are the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

We are currently seeking an experienced Area Manager to oversee and lead daily office operations over six regional branches. The Area Manager will work to support the strategy and deliver at a tactical level with end-to-end ownership of their areas P&L. This role will collaborate with internal and external partners in support of delivering high quality service in a compliant environment with a focus on growth in their designated geographic area. The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment.  This is an ideal role for individuals with experience providing leadership in a healthcare setting. Work hours for this role are normally Monday - Friday 8:00AM - 5:00PM but will vary to support business needs.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, including 401K, along with lucrative bonuses in certain areas. We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Responsibilities

• Support company and geographic growth targets
  • Work with Market Leadership to identify possible areas of organic and inorganic growth.
  • Develop and maintain local referral source relationships
  • Ensure best in class recruitment and retention of caregivers within the market
  • Support (and at times, conduct) client onboarding
  • Work with other departments (HR, legal, compliance, finance, marketing) to achieve growth targets
• Ensure compliance with Local, State, Federal and Company regulations, policies, and procedures
  • Build and maintain culture of quality at each branch
  • Ensure all branches are accountable for all aspects of client & caregiver file compliance.
  • Maintain accurate incident records and implement actions to resolve issue
  • Collaborate with Q&C Lead, Clinical Managers, and Quality Assurance Nurses for audits
• Maintain operational excellence
  • Own area KPIs and support Area leadership to develop internal reporting packages
  • Manage each branch operating expenses to budget, including approval of payroll, PTO, and overtime
  • Ensure outstanding client service delivery
  • Resolve issues reported from Care Coordinators and clients, and report to the Director of Market as required
  • Escalate business issues, whether operational or financial (revenue, collections, etc.)
• Team Leadership
  • Develop and mentor local teams including direct responsibility for key positions (Branch Managers, Care Supervisors, Nursing, and Branch Administrative staff.
  • Create the 1-year business plan for each branch including budget and specific operational targets
  • Forecast staffing needs and develop a recruitment and staffing plan
  • Approve new hires and ensure quality training
  • Conduct performance reviews for direct reports and manage local recognition program
• Office Management & Business Improvement
  • Work with Market Leadership to convert strategy into operational plans and implement those plans
  • Develop and implement best-in-class processes in branch, sharing innovative practices across branches
  • Champion organizational change and improvement initiatives

Minimum Qualifications

• 3 years of leadership experience with responsibility for multiple locations 
• Bachelor's degree in business or related field. Master's preferred, but not required
• Experience in homecare, healthcare, or healthcare services 
• Process improvement experience supporting the development, review, and revision of processes and policies as needed. 
• Strong financial acumen with experience managing budgets.
• Valid driver's license
• Ability to organize, administer, and evaluate ongoing services in a multi-phased operation

Physical Requirements:

• Must be able to travel up to 75% within geographic area
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Area Managers must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.