Operations Manager

Help at Home is hiring an Operations Manager in the Harrisburg, PA area! 

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.   

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training. 

This position is responsible for business operations in an assigned region, including but not limited to assisting in the maintenance of local offices, managing local employees, creating plans to generate revenue, and ensuring that the highest quality of service is delivered to our clients. The ideal candidate will be a natural problem solver, have the ability to take charge, lead, and motivate a team all while maintaining high standards of ethics and integrity. 

Benefits:

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. 

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

PRIMARY RESPONSIBILITIES 

• Organize and administer all services and office operations within services areas 

• Oversee recruitment, screening, selection and training for all field and administrative staff 

• Implement and interpret service and operations policies 

• Delegate duties and establish proper accountability for staff members 

• Supervise and direct services and operation of staff 

• Coordinate recognition program within the company 

• Maintain liaison with local contracting entity with regard to contract services and operations 

• Supervise the implementation of training and in-service meetings, teaching all or part of the training, as necessary 

• Review authorizations to ensure updated information is documented on client files 

• Coordinate the opening of new cases with the Staffing Supervisors 

• Ensure all documentation is accurate and up-to-date for all client and employee files 

• Arbitrate grievances reported from field or administrative staff, personnel and clients 

MINIMUM QUALIFICATIONS

• Minimum of 3 years of experience in social service administration  

• 3 years of experience in the provision of in-home services to the elderly and/or disabled  

• A degree from an accredited four-year institution 

• Valid driver's license and access to reliable transportation 

• Professional oral and written communication skills 

• Demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation 

• Bilingual: Spanish & English

In order to be employed as an Operations Manager, candidates must comply with state background screening requirements.