Team Leader

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As Team Leader, you’ll provide overall leadership to an interdisciplinary client service delivery team including some or all of the following members: Case Managers, Employment Specialists, Housing Specialists, Substance Abuse Counselors, Continuing Care Workers, and Clinical Social Workers. You’ll lead the team in delivery of a comprehensive program of on-site and/or community-based services including assessment, counseling, and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care, and aftercare programs in order to ensure that our residents receive the maximum benefit from their stay in one of our shelters. Your primary goal will be the successful and expeditious placement of our residents in permanent housing and the enhancement of their self-sufficiency.

Specific responsibilities will include:

• Ensuring the delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record audits.

• Identifying service delivery gaps and developing appropriate service linkages.

• Reviewing all resident complaints and incident reports and ensuring follow-up on all findings.

• Identifying and documenting staff development issues and ensuring staff completion of agency-mandated courses, core curriculum, and other indicated training.

• Ensuring program compliance with all relevant government regulations.

• Ensuring accurate and timely submission of all program statistics and reports.

Requirements

• Master’s Degree in Social Work or a related field preferred; candidates currently enrolled in a Master’s program in Social Work or a related field will be considered.

• Supervisory experience in a case management setting is highly desired.

• Knowledge and understanding of team concepts, preferably in a residential setting.

• Computer literate specifically with Microsoft applications required.

• Bilingual (English/Spanish) a plus.

Compensation: $24.04/hour

EOE. A Drug Free Workplace.