Business Resource Coordinator

The Housing and Economic Development Department is seeking a Business Resource Coordinator to join its Community and Economic Development (CED) division. This position will support a variety of economic development programs and projects that facilitate equitable investment in Hennepin County communities, foster an inclusive ecosystem of support for entrepreneurs and growing businesses, and improve the quality of life for residents. The position will support the County’s Elevate Hennepin initiative and will assist with event coordination, promotion and outreach, research, communications, program monitoring as well as relationship building with cities, businesses and service providers, and agency partners. Diverse, creative, versatile, and self-motivated professionals who want to work with a team mission-driven to make a difference are strongly encouraged to apply. 

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. 

Location and hours: 

This position is hybrid and will be performed both on-site at 701 4th Avenue South, Minneapolis, 55415 and remote as job duties require. Work hours are flexible, Monday - Friday, 8 a.m. - 4:30 p.m. The position may require attending some evening and weekend meetings and events. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.   

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. 
This position is internally classified as a Planning Analyst.
To view the job classification specification, click here.In this position, you will:

• Maintain accurate, current information on Hennepin County’s online resource hub that connects entrepreneurs and small business to events, no-cost consulting, programs and other resources.
• Support project managers to design and implement online forms, such as program applications, expressions of interest, customer surveys, and other client intake tools; administer and maintain forms.
• Collect data and information about business-related events, programs, and resources from various sources and ensure accuracy and organizational upkeep.
• Provide assistance and support with customer relationship management.
• Respond to team inquiries and requests for support collecting, reporting or inputting information about events and programs.
• Assist with the creation of presentations and reports. 
• Maintain and upkeep website content to promote resource offerings from Hennepin County and partner agencies. 
• Assist with monthly and quarterly invoice and outcome reports and submissions.

Need to have:

• One of the following:
  • Bachelor's degree in business administration, public administration; research methods, statistics; behavioral/social science; public health; computer science/MIS or management science; urban/city planning, or a field appropriate to the area of specialization. 
  • Bachelor's degree in any field AND a minimum of two courses in research methods, analysis, statistics, project management, planning or evaluation AND one year of relevant planning analyst experience.   
• Access to reliable transportation to attend occasional meetings throughout Hennepin County, or the ability to obtain a Hennepin County driver's permit. 

Nice to have:

• Experience 
  • Demonstrating a high-level of proficiency with Microsoft Excel, PowerPoint, Teams, and SharePoint.
  • Updating content in website systems, such as Sitecore.
  • Using Qualtrics, Power BI, and/or other Customer Service Management systems.
  • Administering programs, tracking contract performance and program outcomes.
  • Using research and data to inform development and operation of programs.
  • Engaging small business owners, including members of traditionally underrepresented populations.
  • Providing excellent customer service and communicating with clients via email, phone or virtual sessions. 
• Knowledge of or interest in:
  • Working with technology. 
  • Developing and implementing strategies to support and grow small businesses.
  • Creating public spaces that support economic development to improve quality of life.
  • Creating a level playing field so that all residents, including those in communities of color or low-income communities, have opportunities to grow their entrepreneurial skills.
  • Communications and marketing via newsletters, presentations, workshops, and social media.  
• Ability to:
  • Take on responsibilities at a variety of levels, including administrative tasks, project management, and strategic thinking.
  • Manage multiple tasks simultaneously, work in a fast-paced environment and adapt to changing needs and priorities.
  • Demonstrate a strong attention to detail to produce accurate and error-free work.
  • Demonstrate a willingness to constantly learn new skills and improve work performance.
  • Develop and maintain positive working relationships with team members, municipal governments, community and cultural groups, and business organizations.
  • Understand and interpret program materials and concepts, synthesize project information, and deliver presentations at stakeholder and partner meetings.
  • Formulate work plans for the assigned area of responsibility; develop and follow through on timelines and work plans to meet deadlines.
  • Demonstrate effective writing, spreadsheet, and data management skills.
  • Work both on small teams and in a self-directed environment.

About the department:  
Hennepin County Housing and Economic Development works to build and strengthen communities by developing quality, affordable housing and creating healthy built environments that provide transportation choices and community connections, attract investment and create jobs.

The mission of Community and Economic Development is to advance an inclusive economy and vibrant places where all residents and businesses can thrive. 

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
 
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at bridge.hennepin.us/eligibility (select Guest).
 
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
 
Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips. 

Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.

If you have any questions, please contact:
Majestanina Vang
Majestanina.Vang@Hennepin.us

Salary : $61,688 - $76,750