What are the responsibilities and job description for the Automotive Sales Associate position at Hennessy Ford Lincoln?
Description
As a Hennessy sales associate you'll deliver an excellent customer experience and have the opportunity for unlimited earning potential and endless growth opportunities. This is a great opportunity for anyone with varying backgrounds who is looking for a career, not just a job.
What we offer:
- 5 day work week
- Full range benefits
- 401(k) with matching contribution
- Top-notch facilities
- Work-life balance
What you'll do:
- Assist customers through the buying process supported by established selling steps, policies and procedures.
- Greet and qualify customers by understanding buyers' requirements and interests.
- Write sales orders and process paperwork in accordance with dealership policies.
- Utilize dealership sales controls and follow-up systems.
- Offer test drives to all interested customers and obtain proper identification prior to test drive.
- Explain product performance, application, and benefits and describe optional equipment for purchase.
- Maintain customer satisfaction rating at or above Company standards.
- Ensure that the sales manager has an opportunity to meet each customer.
- Maintain a follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Deliver vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork.
- Keep abreast of new products, features, accessories, etc., and their benefits to customers.
- Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Demonstrate behaviors consistent with the Company’s values in all interactions with customers, co-workers and vendors.
- Maintain a professional personal appearance.
Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
- Accountability – We take ownership of our words, actions, results, and commitments.
- Teamwork – We are better when we work together.
- Kindness – We show compassion and care for others.
- Grit – We have the heart and determination to see it through.
- Integrity – We are trustworthy, honest, and do what’s right.
- Curiosity – We ask questions to seek understanding.
Requirements
What we expect:
- Outstanding communication skills in both verbal and written.
- Excellent customer service skills.
- Self-starter and self-motivated.
- Ability to work well in a process driven environment.
- Ability to work every Saturday
- Previous sales, customer service or retail experience is a plus, but not required.
- Valid in-state driver’s license.
- Must submit to a background and drug screen.
Working Environment & Physical Demands
Duties are performed throughout the dealer premises, both indoors and outdoors and on customer test drives. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk and sit. The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
