What are the responsibilities and job description for the Customer Warranty Clerk position at Herff Jones?
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000 employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,†but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
HERFF JONES, Ring Remake Coordinator – Warwick, RI
YOUR OPPORTUNITY:
The Herff Jones Operations team, based in Warwick, RI is looking for a Ring Remake Coordinator to join our team.
HERE'S HOW YOU’LL MAKE AN IMPACT:
Reporting to the Supervisor of Warranty Services, the Remake Coordinator’s primary job function is to handle the receipt, processing, and resolution of customer/HJ sales partner inquiries with regard to class rings that need to be remade for various reasons. In addition, this person is responsible for calculating costs, communicating with customers and HJ partners, collecting payment and processing remakes within the stated policies and procedures of the price books.
At Herff Jones we may have been around for 100 years, but we still have the mentality of a scrappy startup. For you, that means your job may grow and change over time. But don’t worry, we would never ask an employee to take on an assignment they didn’t already have the right skill sets they needed to succeed. As we see it for right now, however, here are the challenges that we want you to tackle:
• Receives daily inquiries from the sales partners and customers regarding the remake of rings.
• Receives inquiries by telephone, e-mail, fax, Postal Service or other communication/shipment methods.
• All phone calls/email inquiries must be answered within 24 hours of receipt.
• Must be able to perform all duties of the Lost Ring Program (LRP) Department as a back up to LRP Clerk
• Keeps the Customer Service Manager informed of any situation/problem.
• Communicates and works with other departments as needed, professionally and effectively
• Performs other miscellaneous duties as assigned.
WHAT YOU’LL BRING TO THE TABLE:
1 -3 years of experience in a similar role in addition to meeting the following requirements:
· Education / Certifications Required:
o High school diploma or equivalent required
o Some college preferred
· Ability to read and write in English is required.
· Proficient computer skills: Sending e-mails, working with word processing and spreadsheet software programs. (Microsoft Word and Excel skills are a plus)
· Excellent analytical and mathematical skills are required.
· Ability to work well with people having different ethnic, social, or educational backgrounds; understand the cultural differences of different groups.
· Must be able to work a minimum of 40 hours a week including overtime and Saturdays during busy seasons.
· Ability to establish priorities and work independently.
· Ability to follow through to completion with all paperwork requirements.
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000 employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.
Are you looking to play an important role on a winning team? Are you looking for more than “just a job,†but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.
HERFF JONES, Ring Remake Coordinator – Warwick, RI
YOUR OPPORTUNITY:
The Herff Jones Operations team, based in Warwick, RI is looking for a Ring Remake Coordinator to join our team.
HERE'S HOW YOU’LL MAKE AN IMPACT:
Reporting to the Supervisor of Warranty Services, the Remake Coordinator’s primary job function is to handle the receipt, processing, and resolution of customer/HJ sales partner inquiries with regard to class rings that need to be remade for various reasons. In addition, this person is responsible for calculating costs, communicating with customers and HJ partners, collecting payment and processing remakes within the stated policies and procedures of the price books.
At Herff Jones we may have been around for 100 years, but we still have the mentality of a scrappy startup. For you, that means your job may grow and change over time. But don’t worry, we would never ask an employee to take on an assignment they didn’t already have the right skill sets they needed to succeed. As we see it for right now, however, here are the challenges that we want you to tackle:
• Receives daily inquiries from the sales partners and customers regarding the remake of rings.
• Receives inquiries by telephone, e-mail, fax, Postal Service or other communication/shipment methods.
• All phone calls/email inquiries must be answered within 24 hours of receipt.
• Must be able to perform all duties of the Lost Ring Program (LRP) Department as a back up to LRP Clerk
• Keeps the Customer Service Manager informed of any situation/problem.
• Communicates and works with other departments as needed, professionally and effectively
• Performs other miscellaneous duties as assigned.
WHAT YOU’LL BRING TO THE TABLE:
1 -3 years of experience in a similar role in addition to meeting the following requirements:
· Education / Certifications Required:
o High school diploma or equivalent required
o Some college preferred
· Ability to read and write in English is required.
· Proficient computer skills: Sending e-mails, working with word processing and spreadsheet software programs. (Microsoft Word and Excel skills are a plus)
· Excellent analytical and mathematical skills are required.
· Ability to work well with people having different ethnic, social, or educational backgrounds; understand the cultural differences of different groups.
· Must be able to work a minimum of 40 hours a week including overtime and Saturdays during busy seasons.
· Ability to establish priorities and work independently.
· Ability to follow through to completion with all paperwork requirements.
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years
Salary : $29,800 - $37,800
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