Digital Banking Manager

Base Salary Range

$87,340.00 - $109,180.00 - $131,010.00 annual

At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!

As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.

Position Overview

The digital banking manager is responsible for leading the implementation of strategic initiatives designed to improve the digital customer experience and conversion. Additionally, this position provides leadership, direction, and management oversight to the commercial and consumer digital banking teams, ensuring team members deliver high quality digital customer experiences, while planning, directing and organizing the workgroups to maintain a reliable and secure operating environment to mitigate risk. Advises stakeholders and the broader organization on all aspects of the digital customer experience, by ensuring knowledge, support, and training, to enhance the quality of the digital journey.

Geographical location is Tacoma, WA.

The Successful Candidate

• Provides direct reports with proper tools and authority to execute their assigned functions. Develops skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
• Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring, terminations, promotions, transfers, training and development of staff, timely performance review and salary increases, in accordance with legal and acceptable Bank personnel practices.
• Plans and directs workflow to improve department efficiency, quality of work and ensure work is completed within established timelines.
• Evaluates, develops, implements, and maintains digital banking operational procedures, ensuring quality, risk management, unit costs, budget, responsiveness, and customer service standards are met, and adequate internal controls and procedures are in place and followed.
• Oversees and reviews digital banking products and offerings; recommends new/existing product enhancements to management; ensure proper implementation of new and approved products and services.
• Maintains proficient knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area of oversight.
• Completes, adheres to, and responds to all risk assessments and audit and SOX findings; ensures compliance with all regulatory guidelines.
• Researches non-routine complex digital banking problems, and communicates findings and/or resolutions to management and appropriate parties.
• Coordinates and delivers timely management reporting of digital banking activities, risks and trends.
• Ensures effective coordination occurs between assigned functional area and other bank departments.
• Keeps abreast of trends and developments within banking and related industries; as well as economic and regulatory changes.
• Assists with and/or leads the merger and acquisition functions and integration of services for the department.
  
  

Requirements

• Bachelor's degree in Business, Finance, Accounting or relevant discipline - preferred.
• 5 years recent and progressive experience in digital banking, which includes a minimum of 3 years in management role, demonstrating a thorough understanding of all digital banking products and services, i.e., treasury management, commercial and consumer banking services and operations, and thorough working knowledge of compliance and regulatory requirements, within the financial services industry and community bank environment, with the ability to quickly grasp and understand the Bank’s business and strategic goals and objectives
• Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) certification – required.
• Equivalent combination of education, training, certifications (obtained or in progress) and/or comparable management experience may be considered
• Demonstrated ability to deliver exceptional level of quality service for internal and external customers and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Strong leadership and managerial skills are required to manage, motivate, oversee and develop service team members across multiple and remote locations. Employee development, performance management, training and employee counseling skills are required.
• Proven ability to develop and maintain open, professional, positive and productive relationships; demonstrate cooperative behavior with management, business partners, customers and co-workers, and work effectively as a team member.
• Strategic approach to problem solving and decision-making with demonstrated ability to quickly focus on key issues, make decisions under pressure of time constraints and translate business development challenges into opportunities.
• Detailed functional and technical knowledge of existing and developing consumer and commercial digital banking services, documentation and internet technologies.
• Excellent listening, verbal, written and telephone etiquette business communication skills, including effective questioning strategies, negotiations skills, business correspondence and presentations in person, via phone or email with the ability to read, write, speak and understand English well.
• Strong planning, organizational, time management and follow up skills, demonstrating strong sense of urgency and ability to execute quickly, timely and efficiently.
• Advanced and comprehensive knowledge of related statutory banking and compliance regulations, operational policies and procedures, account and legal documentation and terminology for assigned area of oversight and the Bank’s products and services.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient use of MS Office products (Word, Excel, Outlook, Access) and working knowledge of financial industry core processing and automated banking systems; working knowledge of vendor management and project management software applications and retrieval of data, with the ability to and learn new products and technologies quickly.
• Thorough working knowledge and strong industry experience with new and developing electronic delivery products and services and associated technologies.
  
  

Working Environment/Conditions

• Climate controlled office environment.
• There may be frequent employee and customer contacts and interruptions during the day.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work requires willingness to work a flexible and/or rotating schedule which may require evening work.
• May be exposed to outside climate conditions and/or required to wear protective devises during site and property visits/inspections.
  
  

Physical Demands/Effort

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
• Occasional lifting 5 - 15lbs. (e.g., files, boxes).
  
  

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

Job applicants have certain legal rights. Please click here for information regarding these rights.

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com

Salary Range Disclaimer

The base salary range represents the min, mid and max of Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include monthly, quarterly or annual incentive, and/or bonuses.

##JobCategory:Information Technology / Systems##

##Street:3615 Pacific Avenue##

##City:Tacoma##

##State:WA##

##ZipCode:98418##

##Internal:False##

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