Customer Service Representative Hiring Event

We are looking for Customer Service Associates with a passion to drive customer satisfaction. If this is you and you’re ready for your next destination then you have cruised to the right spot!

Apply today and shift your career into drive for tomorrow!

Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks:

• 40% off any standard Hertz Rental
• Up to 50% off holiday groceries
• Gift Card Savings
• Health & Wellness benefits
• Tuition Reimbursement
• Pet Insurance
• Career Growth with hands on learning

How to Drive your future in working with Hertz:

• Consult customers on Hertz rentals
• Ensure positive customer experience, making Hertz #1 in car rental company experience
• Peruse customers on additional services
• Strong communication and multitasking skills
• Conduct vehicle service and maintenance to ensure customer satisfaction
• Have a valid driver’s license with acceptable driving record
• Be at least 20 years of age
• High School diploma or general equivalency diploma required.

All employment is contingent on the successful completion of a background screen and drug screen,- (note: the use of marijuana will not be tested as a condition of employment).

The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

The key responsibilities and accountability are:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
• Qualify and process customer rentals with accuracy and attention to detail.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Resolve customer issues and concerns professionally using effective customer service techniques.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Essential Requirements

Professional Experiences:

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner

Motivated to achieve and exceed targeted goals

Knowledge:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran

How to attend

Please follow the signs into the Hertz/Dollar/Thrifty admin area.
Upon entering the lot, the traffic director will show you which area to park in.

What to prepare

• Resume

Preferred dress code

Casual (come as you are, but please be presentable)

About Hertz Rent A Car

At Hertz, our people are the most powerful asset we have - so we put you in the driver's seat to make a difference. You will find your purpose, put your passion to work, accomplish big things, and truly connect with our customers. We will help you reach for your dreams - at work and beyond.

Perks and benefits

• Company swag

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!