What are the responsibilities and job description for the Service Supervisor position at Hexagon AB?
About Hexagon
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.
Vacancy Name
Service Supervisor
Vacancy No
VN4973
Work Location
Elgin, IL
Location Country
United States
Basis
Employee
Employment Type
Regular
Duration (if Temporary Contract)
Main Tasks & Requirements
Hexagon's Manufacturing Intelligence, division is seeking a Service Supervisor for our Elgin, IL location.
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
Description:
The Service Supervisor assists with managing the daily operations of Service Engineers and driving customer satisfaction. Assist Service Engineers who perform on-site routine services to include installation, maintenance, and repair. Assists with scheduling and training Service Engineers. Supports offices and facilities to include ensuring inventory is fully stocked. Provides technical support utilizing the phone, email, and web collaboration to communicate with customers and employees to answer inquiries and resolve issues.
Responsibilities:
Exceptional medical, dental, vision insurances
Flexible Spending Accounts (FSA)
401k with employer match
Generous Paid Time Off (PTO)
Tuition Reimbursement
Hexagon Metrology, Inc. is an Equal Opportunity Employer M/F/Vet/Disability E-Verify Participant
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
Description:
The Service Supervisor assists with managing the daily operations of Service Engineers and driving customer satisfaction. Assist Service Engineers who perform on-site routine services to include installation, maintenance, and repair. Assists with scheduling and training Service Engineers. Supports offices and facilities to include ensuring inventory is fully stocked. Provides technical support utilizing the phone, email, and web collaboration to communicate with customers and employees to answer inquiries and resolve issues.
Responsibilities:
- Update the weekly service schedule to satisfy customer demand.
- Assist Service Manager with overall departmental goals.
- Approve weekly expense reports.
- Provide coaching and guidance to Field Service Engineers.
- Responsible for technical support for hardware systems, including aftermarket products
- Diagnoses and troubleshoots systematic hardware and software problems
- Provides onsite or in-house Support and Training to field service engineers and service support staff
- Responsible for prompt preparation and accuracy of reports and records connected with assigned duties
- Travel to provide support, conduct audits, mentor employees, and conduct training with employees/customers
- The application of systems analysis techniques and procedures, including consulting with others, to determine hardware, software, or systems functional specifications
- The development, documentation, analysis, creation, testing, or modification of computer systems or programs, related to user or system design specifications;
- The design, documentation, testing, creation or modification of computer programs related to machine operating systems;
- Provides the highest customer satisfaction while representing Hexagon in a professional manner
- Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.
- Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes, and products.
- Associates Degree preferred or equivalent combination of technical courses and 5 years’ experience
- Experience must consist of mechanical, electrical, computer, and software experience
- Must be self-motivated, highly detail-oriented and organized, capable of working independently
- Excellent customer service, verbal, and written communication skills
- 20% domestic travel
- Lifting of up to 75lbs
Exceptional medical, dental, vision insurances
Flexible Spending Accounts (FSA)
401k with employer match
Generous Paid Time Off (PTO)
Tuition Reimbursement
Hexagon Metrology, Inc. is an Equal Opportunity Employer M/F/Vet/Disability E-Verify Participant
Salary : $58,600 - $74,200
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