Integrated Solutions Consultant

General Description:

The Integrated Solutions Consultant is responsible for providing consulting services, expertise, and training for the sale and service of solutions enabled by John Deere’s Precision Ag Strategy and those defined by the customer in the use of technology and applications. The Integrated Solutions Consultant leads the effort to learn, sell, install, and train/demonstrate new technology to Hiawatha Implement’s employees and customers.

The Integrated Solutions Consultant role is best suited for an individual inclined to be persuasive, self-confident, independent, and a poised communicator with a strong sense of urgency. They should be comfortable and confident in dealing with, working with, and getting things accomplished through others. Someone that enjoys social situations where they can be expressive, outspoken and communicate with enthusiasm and purpose to influence others. They should have an aggressive uninhibited “selling” style and be able to establish relationships quickly and be skillful at convincing others to pursue their ideas. This role requires concern for the end results using guidelines, policies, and rules with a high degree of freedom

Essential Position Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consistently promoting, supporting, working, and acting in a way exemplifying Hiawatha Implements, vision, mission, and values
• Leading the organization in the area of John Deere Precision Ag Solutions and pioneers the adoption of new technology and product offerings
• Developing and executing the plan to ensure ongoing precision ag mainstreaming across all dealership departments
• Working with all dealership departments to sell and support Precision Ag Solutions
• Providing primary support in responding to inquiries and issues resulting from new technology breakdowns and user error
• Conducting customer visits and providing updates, installations, user training, troubleshooting, setting up data files, activating new technology packages/subscriptions, establishing field boundaries, yield levels and establishing Customer Operation Center accounts for all precision ag and advanced precision farming products
• Understanding the customers business to enable solutions-based business consulting services that optimize equipment performance/productivity and improve operating efficiencies
• Actively managing productive customer interactions through face to face, phone, email, and texting
• Quickly diagnosing and resolving problems through remote and physical support as available
• Training other departments and customers on John Deere Operation Center, John Deere Precision Ag solutions
• Providing recommendations of stocking/inventory requirements, and ordering option codes
• Operating as a self-starter with tremendous independence, sense of urgency, and responsibility for day-to-day activities that delivers value to internal and external customers

Supervisory Duties:

This position has no formal or informal supervisor responsibilities

Knowledge, Skills, and Abilities:

• Consistently promoting, supporting, working, and acting in a way exemplifying Hiawatha Implements, vision, mission, and values
• Researching, adapting, and implementing ideas and best practices from internal and external sources on new ag technologies (ex-autonomous tractor, EV, precision ag technology)
• Recognizing and recommending opportunities for improvement in policies and procedures as necessary and oversee implementation of changes
• Building and maintaining productive and positive rapport with Leadership, Department Managers, and Individual Contributors
• Communicating effectively in both written and verbal form with customers and other Hiawatha Implement employees
• Managing time and resources effectively
• Maintaining composure while balancing multiple demands and priorities during high workload and chaotic times
• Applying general financial, mathematical, and electrical systems concepts
• Solving practical problems and dealing with a variety of variables
• Leveraging applicable dealer business systems, service software, Microsoft Office, of electrical and wireless communication systems, and John Deere provided systems (Expert Connect, JD Link/Operations Center, Dealer Path, Signal, email, Equip, Texting platform, Service and Parts Advisor, CCMS, Handle)
• Effectively using standard desktop load applications such as Microsoft Office and internet functions in communications with Hiawatha Implement employees, John Deere, and Customers

Position Performance Metrics Contributing to Business Performance

• Customer Satisfaction
• Employee/Peer Feedback
• Call Activity/Customer Visits
• Progression in our Mainstream Internal Audit score

• Subscription Renewal
• New Subscriptions Sold
• Technology stock and availability
• Precision Ag Engagement Score

Education/Certifications:

Required

• Associates degree in Business, Agriculture, Precision Ag. or equivalent experience

Desired

• Bachelor’s degree
• Mechanical Technician knowledge helpful

Experience:

• One year of experience in an agriculture-related role is desired not required
• Experience working in Service and Parts Department operations is desired not required
• Dealership sales, service, training, or other related work experience is preferred
• Software design and systems functionality
• Equipment operation
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have and maintain a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Personal Protective Equipment (PPE) as required by the work location
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration
• Exposure to moderate noise levels
• Outdoors exposed to inclement weather, inside equipment cab, and/or inside customer location
• Travel to customer locations, meetings, conferences, and store locations as necessary
• Work may involve long hours, including holidays, weekends, and evenings

Future Roles

Employees in this position will find growth in learning a variety of John Deere computer system applications, advanced new Ag technology, service processes, dealer operations, time/activity prioritization, teaching, presentation skills, and customer relationship management. Successful and highly motivated employees in this role may become better prepared for future positions such as Equipment/Turf Sales or CDI/Technical Communicator.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working in confined space with manual dexterity required to complete work tasks through safe and proper operation of power and hand tools and motor vehicles
• While performing the duties of this job, the employee is regularly required to stand, sit, walk on unpaved terrain, reach with arms and hands, have good manual dexterity, use hands and fingers to attach equipment and operate keyboards, hear alarms/telephones and converse in a normal speaking voice
• Strenuous physical work involving heavy lifting, pushing, or pulling of objects up to 15 pounds frequently and 50 pounds occasionally
• Moving, positioning, and carrying loads of up to 15 pounds upstairs and loading on various high surfaces
• Ability to sit for sustained periods of time while operating a motor vehicle
• May involve climbing ladders, stairs, steps, traversing catwalk grating, pushing, pulling, bending, stooping, and kneeling on a frequent basis
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus
• While performing the duties of the job, the employee may be exposed to fumes such as vehicle exhaust
• While performing the duties of the job, the employee is regularly exposed to loud noise such as the sounds of vehicle motors.

___________________________________________________________________________________

I have read this Position Description, asked for clarification of any items that are unclear to me, and agree to fulfill my duties as outlined. I understand that this is not all-inclusive, and that I will be responsible for performing other duties as assigned. I understand that this does not constitute a contract of employment and that either the company or I may terminate my employment at will, with or without cause.

I can perform these duties and responsibilities without accommodations. Yes___ No___

Printed Name

Date

________________________________________________________

Signature

Hiawatha Implement is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Hiawatha, KS 66434: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales (Preferred)

Work Location: In person