What are the responsibilities and job description for the Collector position at Hibu?
This is a hybrid opportunity. The regular work shift is 10-6:30 ET. Looking for customer service and dialer experience.
Responsible for direct telephone contact and follow-up collection efforts on high volume delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.
Primary Responsibilities:
- Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.
- Responsible for a collection assignment consisting of customers with balance due.
- Responsible for all customers contacted by the dialer requesting to speak to a live person.
- Develop and maintain a working relationship with the Sales Organization as well as other internal departments.
- Effectively communicate goals and concerns with management.
- Responsible for making collection calls, sending collection letters, and contacting Sales..
- Handles billing questions and functions including but not limited to; Statement of Accounts, processing checks, processing credit card and auto pay payments, and account maintenance/cleanups.
Secondary Responsibilities:
- Communication with internal departments, Billing, Final Demand, Customer Service, Credit, Sales, Sales Liaison.
- Assistance with training and mentoring of new hires .
- Responsible for using all tools available to “skip trace” a customer.
- May perform the Final Demand Collector duties for a period of 6 months, if the business needs require.
- Miscellaneous duties as requested.
Education and Experience - Preferred:
- Four Year College Degree in Related Field
Education and Experience - Required:
- High School Degree or Equivalent
- 1-2 Years of Job Related Experience
- MS Word, Excel, Outlook
- Prior Customer Service (Phone) Experience
- Math Skills
- Keen Attention to Detail
- Great Written and Verbal Communication
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