Director of Operations

SUMMARY Directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives established by the General Manager. Mentors and directs the following functions and/or business units that may be assigned. Assists the General Manager in the development of organization policies, goals, and initiatives that cover operations, personnel, financial performance, services, and growth of the functions and/or business units mentioned above.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to)

• Plans and oversees strategic and operations budgets, programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
• Establishes and implements short and long-range organizational goals, objectives, strategic plans, policies, and operating procedures consistent with the General Manager’s broad policies and objectives; monitors and evaluates programmatic and operational effectiveness, and affects changes required for improvement.
• May provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, procedures, and controls within the specified functional area of focus.
• May provide professional consultation and leadership to department heads and subordinates as the principle point of expertise on matters relating to the specified functional area of focus.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization, within the specified functional area of operation, as applicable to the specified functional area of focus.
• Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application of operating policies and procedures.
• Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project or service activities, as appropriate to the position.
• May represent the organization to governmental agencies, funding agencies, national organizations, and/or the public; may represent the General Manager at various community and/or business meetings, and may serve as a liaison to legal counsel in addressing legal issues, as assigned
• Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
• May serve as senior staff responsible for maintenance and executing Reserve Projects.
• Performs miscellaneous job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES It is expected that the individual in this position provides leadership and personal support to the work team and leads by example. The individual in this position communicates and supports company policies and decisions in a positive manner.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Working knowledge and understanding of principles and processes of computerized business and operating systems.
• Ability to gather data, compile information, and prepare reports.
• Knowledge and understanding of integrated program planning, development, and administration within a common interest development.
• Skill in organizing resources and establishing priorities
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to provide technical guidance and leadership to professional personnel in area of expertise.
• Ability to develop and present educational programs and/or workshops.
• Ability to establish and maintain effective working relationships with the general public, community-based groups, organization staff, and other government agencies.

EDUCATION and/or EXPERIENCE Bachelor’s Degree (B.A. or B.S.) or Master’s Degree (M.A. or M.S); ten (10) years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups/people.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS Possession of, or ability to obtain, a valid California Driver’s License with no violations that would affect performing job requirements, and community association certificates.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.