Client Services Manager

Client Services Manager

Summary: High Country Search Group is collaborating with a payroll and HR services company in their search for a Client Services Manager. The ideal candidate will possess previous experience in daily client interactions, ensuring their requirements are fulfilled while delivering exceptional service.

Responsibilities of the Client Services Manager:

• Manage client accounts effectively, serving as the primary point of contact for all inquiries and concerns.
• Foster strong relationships with clients, understanding their individual requirements and ensuring their satisfaction with our services.
• Utilize strong knowledge and expertise in payroll and HR support to address client needs promptly and accurately.
• Coordinate and manage projects related to client accounts, ensuring deadlines are met and expectations are exceeded.
• Proactively identify opportunities for up-selling or cross-selling additional services to clients based on their needs and preferences.
• Collaborate with internal teams to resolve client issues and enhance the overall client experience.
• Stay updated on industry trends and best practices in payroll and HR support to provide informed guidance and recommendations to clients.
• Conduct regular check-ins and follow-ups with clients to assess satisfaction levels and gather feedback for continuous improvement.

Mandatory Background and Skills of the Client Services Manager:

• Strong relationship-building skills are essential for this role.
• Excellent communication and interpersonal abilities are crucial to effectively establish and maintain client relationships.
• Comfort with picking up the phone and adept problem-solving skills are necessary.
• Proficiency in customer service, including handling phone calls and addressing inquiries, is a prerequisite.
• Self-motivation and initiative are key traits; the ideal candidate should be a self-starter.
• Ability to acknowledge when lacking an answer, take the initiative to research and find solutions, and promptly follow up with clients is imperative.

Perks of Joining The Team:

• Pay: $60,000 - $65,000/annually depending on years of experience
• Boost your financial future with a 401(k) plan
• Celebrate holidays and your personal days with flexible PTO
• Competitive medical, dental, and vision insurance
• Enjoy additional benefits such as Life Insurance, FSA, and HSA

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $60,000 - $65,000