What are the responsibilities and job description for the Store Manager position at High's?
Are you a results-driven store manager with experience in retail &/or fine dining establishments seeking employment? Can you bring a track record of increasing profitability, enhancing customer satisfaction, and leading high-performing teams to High’s?
High’s of Baltimore is looking for an expert in staff development and maintaining operational excellence. The Store Manager will be responsible for the day-to-day store operations, maintain a positive experience for our customers and lead a team of employees while ensuring our vision of being a "Fast, Fresh & Friendly" neighborhood convenience store.
We offer a very competitive Benefits Package including but not limited to:
- Low-Cost Health Insurance – Full and part time plans available.
- Career Advancement.
- Paid Time Off in addition to Sick Leave.
- 401k with company match.
- Tuition Reimbursement annually.
Responsibilities:
- Oversee and manage all daily operations, including inventory management, stock ordering, pricing, and visual merchandising.
- Actively recruit, train, schedule, and supervise store employees, providing guidance, motivation, and support to enhance their performance.
- Foster a culture of exceptional customer service, address customer inquiries or complaints, and ensure a positive shopping experience.
- Ensure the store complies with company policies, procedures, and legal requirements, including safety and security regulations.
- Prepare and submit daily, weekly, and monthly reports on sales, inventory, and other key performance indicators to track progress and identify areas for improvement.
Qualifications:
- Previous retail management experience, preferably in convenience retail.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Analytical and problem-solving skills.
- Experience in convenience retail operations and industry trends, preferred.
- Proficiency in using business software and tools.
Working Conditions:
- Full-time position with variable hours, including evenings, weekends, and holidays. Store Managers should be flexible and available for extended hours, especially during peak retail seasons.
- The role involves standing, walking, lifting, and other physical activities as needed, particularly during inventory management and merchandising.
- Work is primarily conducted within the store, but Store Managers may occasionally need to address off-site tasks and attend meetings or training sessions.
