What are the responsibilities and job description for the Renewals Specialist, EMEA position at Highspot?
About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We aim to build an inclusive workforce. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
We are committed to diversity as both a moral and business imperative.
About the Role:
Reporting directly to the Renewals Manager, the Renewals Specialist will provide coordination support for Highspot contract renewals. In this role, you will partner with other Highspot customer account team members to coordinate and help ensure accurate document workflow and overall contract execution for our customers.
\n- Research Salesforce accounts to identify upcoming renewals
- Share upcoming renewals and key information with the internal Highspot customer account team, including:
- Renewing ARR
- Customer health
- Expansion opportunities
- Contract details and special terms
- Contact details (e.g. Solution owner, decision-makers)
- Update account information to reflect current contacts and accurate data
- Update and spot-check existing customer accounts to correctly reflect current customer agreements
- Identify true-up opportunities throughout the year by monitoring customer license usage
- 2 years of relevant experience
- CPQ experience
- Strong attention to detail
- Experience streamlining processes for efficiency and effectiveness
- Self-starter who possesses creative problem-solving skills
- Excellent verbal and written communication skills
- Must be able to take ownership, handle multiple tasks, and possess excellent problem-solving skills
- Experience using the Google Suite (Gmail, Drive, Docs, etc)
- Some experience with Salesforce is preferred
- Experience with Business-to-Business customer agreements is a plus
Benefits
Competitive compensation including equity so you feel like you have a piece of the pie
25 days annual leave
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
2 x death in service benefit
Discounted gym membership
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Eligibility Checks
We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
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