What are the responsibilities and job description for the Field Service Technician I position at Hillrom?
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JOB SUMMARY:
The Field Service Technician I performs multiple functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Cleaning, disinfecting, operational function checks, and minor repairs of Hillrom and non-Hillrom products will be expected. Performance of minor repairs and routine parts exchange will be expected.
ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:
- Safety
- Attend monthly safety meetings.
- Demonstrate a proactive approach to safety awareness and compliance.
- Successfully complete all required safety and compliance learning modules on a timely basis.
- Complete medical testing in a timely manner.
- Sustain a clean and safe work environment, including 5S activities.
- Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck.
- Identify safety concerns and correct as necessary.
- Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures.
- Delivery & Removal
- Ability to load, unload, deliver, and remove wheeled medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniques.
- Ability to move and maneuver medical products within Hill Rom service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniques.
- Ability to maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniques.
- Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a fleet vehicle.
- Ability to assist nursing staff in transferring patients from existing beds onto medical products or interim stretchers.
- Repair & Maintenance
- Ability to perform sweeping, mopping, and all other general “housekeeping” duties.
- Ability to troubleshoot and complete minor repairs to Hill-Rom products to correct problems pertaining to electrical, mechanical, hydraulic, pneumatic, or cosmetic features, unassisted.
- Ability to perform routine cleaning & maintenance procedures on various Hill-Rom products.
- Ability to perform pre installation maintenance, including ‘preventive maintenance’ and ‘between patient inspection’ and modification procedures on various Hill-Rom products, unassisted, to include:
- Ability to visually, audibly, and manually inspect Hill-Rom products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
- Ability to utilize the appropriate tools in making required adjustments and repairs.
- Ability to monitor the readings of electronic meters and gauges.
- Flexibility
- Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.
- Ability to adapt to a constantly changing daily schedule of activities.
- Ability to exercise sound judgment in order to plan and organize effectively to satisfy customer demands.
- Ability to endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I.
- Recordkeeping
- Ability to complete written documents (records, reports, and forms) for internal, regulatory, and project documentation.
- Ability to read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Hill-Rom products.
- Ability to navigate a various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet and other applications to obtain and enter information. Complete data analysis and interpretation as required.
- Present and Train
- Ability to conduct effective, oral presentations of information to customers and co¬workers to conduct:
- In-service training sessions to hospital staff and caregivers
- Product demonstrations
- Participation in team meetings
- Feedback of field activities
- Cross training of coworkers to complete both service center and field functions
- Supervisory responsibilities include:
- This job has no supervisory responsibilities.
EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Diploma or GED required
- Applicable technical or trade school training preferred
- Experience working with medical devices and/or FDA regulated products preferred
- Previous mechanical/hands-on experience preferred
- Previous driving/delivery experience preferred
- Adapts to new technologies and is comfortable with the Microsoft Office Suite of products
- Valid driver’s license and driving record that meets company standards and state requirements
- Ability to obtain and maintain a DOT physical card required
- Schedule flexibility/on-call
- Occasional overnight travel may be required
- Occasional overtime required
- Good written and verbal communication skills
- Ability to work independently
- Ability to manage time effectively
- Ability to resolve conflict
- Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
- Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
- Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.
PHYSICAL REQUIREMENTS:
NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation
- Walk, climb, stand, stoop, kneel and bend at the waist
- Responsible for adhering to Hillrom Safety Procedures.
- The noise level in the work environment is usually moderate.
- Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
- Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots
Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
In accordance with Executive Order 14042, dated September 9, 2021, Hillrom requires proof of Covid-19 vaccination as a condition of employment.