What are the responsibilities and job description for the Front Desk Clerk position at HILTON GARDEN INN AUSTIN NW?
US: The Hilton Garden Inn Austin NW Arboretum, managed by Moody National Management LP, are currently looking for Front Desk Clerks to join our team. We are hiring for our welcoming team! The front desk clerk is the first impression of our hotel when our guests arrive. Availability on weekends and holidays is essential in the 24/7/365 hotel world!
YOU: You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someone’s life in just one interaction.
ALSO: For full-time associates we offer competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.
MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don’t have the qualifications, apply anyway! We don’t hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need.
LAST THING: Don’t ignore this opportunity. Apply Now!
HILTON EXPERIENCED CANDIDATES WILL BE WELL COMPENSATED !!!!
The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.
Essential Functions:
- Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
- Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
- Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
- Accurately complete any logs/reports as specified by management.
- Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
- Other duties as assigned.
Job Specifications:
- Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
- Excellent interpersonal, written/verbal communication and telephone etiquette skills.
- Intermediate proficiency with Front Desk computer systems
- Excellent command of the English language; second language proficiency desirable.
- Excellent time management skills and ability to multi-task and prioritize work
- Excellent written and verbal communication skills
- Exceptional problem solving skills
- Ability to maintain customer focus
- Excellent organizational and planning skills
- Ability to work well in a team environment
- Ability to follow corporate standards and procedures
Experience and Education:
- High School education or equivalent work experience.
- 1 years of experience as a Front Desk Clerk or other customer service position.
- Minimum training required per year as assigned by the company
- Any additional training required by manager
Work Environment:
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This is a full-time position. Overtime may be required occasionally.
- Work days and work hours may vary.
- This position works indoors.
Experience
Preferred- 1 year(s): Customer Service
Education
Preferred- High School Diploma / GED or better