General Manager

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. This position is responsible for attaining projected revenues and profit levels and to ensure superior guest service and product quality. The General Manager will maintain a positive community image and remain current on local area trends and participate in community events to represent the hotel.  This employee will provide overall direction and guidance to their team while managing the day-to-day leadership and management of all company facets. The General Manager is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

• Lead, through a team of managers, the effective management of Rooms, Food & Beverage, Accounting, Sales, Engineering and Human Resources to maximize financial performance while upholding quality standards, maximizing levels of guest satisfaction, and maintaining favorable employee morale. 
• Direct the development and execution of the annual strategic plan, the annual budget, sales & marketing plan, and operations plan, emphasizing balanced growth and consistent profitability. 
• Ensure financial success of the hotel by aggressively pursuing revenue goals, managing expenses, controlling labor costs, and assuming overall responsibility for revenue management. 
• Conduct regular staff meetings, department meetings, and all employee meetings to keep staff informed on hotel business, address concerns or problems, and develop plans to create a better, more profitable work environment for all. 
• Ensure that a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met through avenues such as training, survey analysis, feedback and positive reinforcement programs.
• Provide mentoring and guidance to reporting staff and appraises the performance of all positions directly reporting.
• Coordinate capital improvement projects to maintain/upgrade quality standards and property image and to protect assets.
• Continuously monitor licensing, health, safety, and other statutory regulations  to ensure these aspects are in compliance.
• Comply with all hotel and company policies and procedures as well as Widewaters Hotels, LLC Employee Handbook.
• Support  the company pillars by following  and executing: Revenue Improvement, Cost Management/Profitability, Exceeding Guests Expectations, Associate Engagement, and Outstanding Physical Product.

Requirements

• Bachelor’s degree in Business or related field.  
• A minimum of 5 years experience in different management positions in the hospitality industry with a minimum of 3 years experience as a General Manager.        
• Must possess a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to participate in the hotel’s MOD program.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA and NLRA.
• Certified Hotel Administrator (CHA) is preferred.
• This position will require a travel commitment to travel by airplane, automobile, etc. throughout the country to the various hotel locations as may be required on a regular, as needed basis, in the sole discretion of the Company, on behalf of itself and any affiliated companies, parties, etc., it may represent. 

Source: Widewaters Hotels