What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Prescott Downtown?
Calling all hospitality rockstars! Come join the amazing front desk team at Hilton Garden Inn!
A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests.
A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests. Be part of something special. We value your unique skills and contributions. Join our Hilton family at Prescott’s first Hilton Garden Inn hotel.
You’ll maintain close working relationships with all departments.
You and the team will resolve any guest issues quickly, efficiently, and courteously.
You will provide attentive, friendly, helpful and courteous service to all guests, managers, and other employees.
You’ll help us follow through on the hotel's commitment to excellence with Hilton Bright-hearted hospitality.
Experience in not required, but is a plus
Must be friendly and caring.
Preference for Hotel and/or Hilton OnQ system experience.
Pay range is $13.50 - $14.50 depending on experience
Evening shift 3pm-11pm. Flexible schedule is a must, be able to work weekends and holidays.
Job Type: Full-time
Pay: From $13.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
As it has always been, the safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure safe travel and work environments as the situation around Covid-19 continues to evolve.
Ability to commute/relocate:
- Prescott, AZ 86301: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
