Valet Attendant

A Valet Attendant is responsible for providing excellent customer service while parking and retrieving customer vehicles in a safe and timely manner

Duties   & Responsibilities

• Park and retrieve customers' vehicles in a safe and timely manner
• Assist customers and their passengers in and out of their vehicles, including helping them with their luggage and personal items
• Total, process and collect payments from guests and all parking transactions to include, but not limited to, using the point-of-sale system, handling money, managing a bank, reporting discrepancies, processing credit and debit cards, making change and processing gift certificates, cards, vouchers and credits
• Maintain a professional and friendly demeanor when working with both customers and employees
• Provide customer resolution in a professional and friendly manner
• Welcome and acknowledge all customers according to company standards; anticipate and address customers’ needs and thank customers with a genuine appreciation.
• Control traffic to ensure a smooth flow at all times, while ensuring pedestrians are safe
• Maintain security of vehicles and vehicle keys
• Verify the necessary supplies at the start of each shift
• Maintain a neat and orderly valet stand at all times that is free of debris and trash
• Complete the necessary end of shift documentation and transfer vehicle keys and supporting tickets to the next shift's employee
• Monitor and maintain safety, security and cleanliness of parking areas
• Arrive in complete uniform before and during scheduled shifts
• Must work with or without supervision
• Comply with quality assurance expectations and standards
• May be asked by local management to complete small cleaning or maintenance tasks
• Perform other reasonable job duties as requested by Supervisors

Qualifications & Requirements

• Must be able to safely drive an automatic and manual transmission (stick shift)
• Must be 18 years of age or older
• Have and maintain a valid California driver's license
• Must be able to provide a valid/acceptable driving record 
• Ability to read and comprehend English verbal instructions and written correspondence
• Valet experience preferred, but not mandatory
• Must be able to bend and squat frequently
• Must be able to lift, push and pull up to 100 lbs.

• Flexible in working PM, weekends and holidays when applicable

Physical Demands 

• Most work tasks are performed outdoors.  
• The worker is subject to noise.   There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment. 
• Attends and participates in all pertinent meetings (Daily Stand Up). 

Safety Requirements

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager. 

Grooming

 All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. 

 Schedule

 The work schedule is based on the demands of the business you must be available days, nights, overnights, weekends, and/or holiday availability are required. 

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Work Area:  Valet/ Outdoors