Night Auditor

JOB OVERVIEW:

Monitor front office accounting records for accuracy on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day. Verifies that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.  

DUTIES AND RESPONSIBILITIES:

• Go through remaining arrivals that are pre-paid or notes in the comment stating a very late arrival. Please check-in these rooms and prepare their room keys. Include in your report the rooms that were pre-checked in so that housekeeping doesn’t schedule a Room Attendant to clean the room
• Print the Local tracking Marketing Category Validation Report
• Log into Night Audit and run the Auto Post
• Print the Zip Outs for the Overnight Bellman to deliver to the guest rooms
• Print the Reconciliation Report & Rate Report 
• No Shows: Charge all No Shows and only release if the credit card is declined
• Post all Banquet Checks (when applicable)
• Email the following reports to the Revenue Manager: 

1. Rate Report 

2. Occupancy Analysis Report 

3. Rate Override Report

• Print Out required reports to complete the daily flash from the Agilysys and OnQ
• Print out Remaining Arrivals Report (Save a copy and keep at the front desk in the event you have guests that arrive during the Night Audit) 
• Save Room Status Inquiry Report on your Desk Top (Keep at the Front Desk and PBX for use while the system is down)
• Print out the View Totals again (This reflects the Updated Occupancy Percentage/Remaining Arrivals before closing out the shift
• Cash balancing, close accounts, final closeout 
• Enter Data to the Daily Flash (Save it) & run EDC report 
• Print Credit Card Balancing Report
• Start completing items on the AM Checklist prior to the first agent arriving for his/her shift
• Email out nightly shift report updating management and any other relevant department of pertinent information and any issues or incidents that occurred on the shift.

Qualifications and Requirements:

High School diploma or equivalent. Excellent communications skills, strong knowledge of the Littleton area and the desire to help and assist others.  Background in Front Desk, Customer Service, accounting and /or Hospitality is preferred.  
 

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas 
• Carrying or lifting items weighing up to 15 pounds 
• Handling objects, products and computer equipment 
• Use a keyboard to operate various property management and reservations systems, etc. 
   

Essential:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Special tolerance and ability to handle the demands of the overnight world as it pertains to alertness, sleep and fatigue. 
• Reading and writing abilities are utilized daily. 
   Basic math skills are used very frequently. 
• Problem-solving, reasoning, motivating and training abilities are often used. 
• Must be available to all shifts ie, days, nights, weekends, and holidays.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. 

Schedule

The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required. This position requires you to work overnight, during the overnight shift you will be required to perform any work duties while on your meal break period, you will be compensated for the time spent performing work duties. The time spent working during the meal break will be counted toward the total hours worked.

Standard Specification

Requirements are representative of minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.    This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.