Revenue Manager, Focus Service RMCC Americas

Description

***This role is based in our Dallas, TX corporate office***

The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.

What will I be doing?

Do you love developing relationships and managing a team? Then this is the role for you!

As the Manager, Focus Service, RMCC, you will supervise a team of Revenue Specialists and direct additional projects that support the RMCC-Americas objectives. This is accomplished by: leading the development of Revenue Specialists, providing feedback and corrective action on hotel performance, and communicating RMCC information to the workgroup. You will report directly to the workgroup’s Assistant Director of Revenue Management.

More specifically, you will:

• Work with Revenue Specialists, Revenue Coordinators, Assistant Directors, and corporate support staff.
• Be responsible for the development of Revenue Specialists in their workgroup by providing direction and offering feedback on the performance of their duties. Influence the workgroup to accomplish the organization’s mission, goals, and objectives through motivation, communication, group dynamics, and leadership.
• Serve as a point of contact for team member questions and assess actual hotel performance for hotels in the workgroup to analyze whether hotels are on target to reach goals, take corrective action with Revenue Specialists where needed, develop and maintain constructive and collaborative working relationships with hotel management teams, Revenue Specialists, and Assistant Directors to achieve these goals.
• Ensure communication from the RMCC Directors and Assistant Directors is accurately implemented; distribute, prioritize, and communicate information, strategies, new programs, and assignments to direct reports and the hotels they support; and lead the cross-functional links between the hotel management teams, the RMCC, and corporate support team.

Requirements

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Effective written, verbal communication, and presentation skills
• Excellent social skills that build trust and instill confidence to empower and influence others
• Ability to take initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities
• Ability to advise partnership efforts of direct reports and act in an objective manner to solve problems
• Ability to develop and train indirect reports and other team members
• Discretion and confidentiality regarding critical information
• Strong project/time management, and organizational skills
• Collaborative and organized supervisors who provide dynamic training for their team, both in the reporting and compliance functions of the department
• Possess the ability to quickly learn new programs when required

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Three (3) years of analytical experience within revenue management, data management, reservations, front office operations, or related field or Twelve (12) months of hotel facing RMCC Revenue Management experience
• In-depth knowledge of industry analytical reports such as STAR reports, GRO and RMS reporting, and competitive shop reports
• Proficiency in analyzing and explaining statistical data, developing strategies, and generating a course of action
• Strong mathematical comprehension
• High proficiency with Microsoft Excel, Word, Powerpoint, and Outlook
• Proficient in Revenue Management systems, hotel property management systems, and industry-related reports

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• One (1) year working in a supervisory role
• Two (2) years of hotel-facing Revenue Management experience, OR three (3) years of professional experience including one (1) year of Revenue Management experience
• Hospitality industry experience
• Knowledge of Hilton's Revenue Management systems
• Multiple hotel Revenue Management experience

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Source: Hospitality Online