Bellman

Hilton Sandestin Beach prides itself on providing each guest with the very best service.  To do this, we must attract and retain only the very best team members to join us on our very special and singular journey.  While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Essential Functions:

• Retrieve guest items from cars, buses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 125 lbs. onto a bell cart to transport items throughout the hotel to designated rooms. Navigate bell carts through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for the duration of shift.
• Direct traffic in the parking area as needed and assist the guest in entering and leaving the front driveway. Always collect and accurately label keys belonging to the guest.
• Responsible for parking and retrieving guest vehicles within the driveway and valet lot and operating guest vehicles safely and responsibly.
• Escort customers to accommodations, visually inspect the room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
• Listen and respond to guest inquiries using a positive and polite manner. Answer questions and offer assistance, giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Organize and store luggage as necessary in a designated area.
• Read and match luggage tags, write claim tickets and detach portions to give to guests.
• Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Supportive Functions:

• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
• Zip out Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
• Clean carts and other equipment used in the department.
• Answer the Bell desk phone and provide information as needed.
• Other duties as assigned by the supervisor

Specific Job Knowledge, Skill and Ability:

• Ability to understand and follow written and or verbal instructions.
• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require
• high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and
• claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 125 lbs. continuously throughout shift.
• Ability to stand, walk, run and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant
• distances on property.

Physical Requirements:

Frequency Key:

Never: 0 hours; Rare: up to 1 hour; Occasional: 1-3 hours; Frequent: 3-6 Hours; Constant: 6-8 hours

• Sitting - Rare
• Walking - Constant
• Climbing Stairs - Occasional
• Crouching/Bending/Stooping - Frequent
• Reaching - Frequent
• Grasping - Frequent
• Pushing/Pulling - Frequent
• Hearing - Constant
• Talking - Constant
• Lifting/Carrying (# lbs.) -  Frequent - up to 125 lbs.

Experience:

No prior experience required. Prior guest service or other hospitality experience preferred.

Other:

Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.