Hotel Shuttle Driver

Job Title: Hotel Shuttle Driver / Consierge

Department: Front Office

Reports To: Front Office Manager

Job Summary

The shutlte driver / concierge is tasked in providing hotel guests efficient service. Ensuring guests feel cared for, valued and respected.

Essential Duties and Responsibilities

· Extend warm welcome and appreciation to every guest / patron approaching.

· Conducting the bell service activities such as luggage service upon guest's arrival and departure.

· Having a wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by making every effort to sell the hotel at each customer contact, to maximize the hotel revenue.

· Assisting to arrange and provide safe, efficient transportation for guests by utilizing the hotel shuttle. Operating the hotel shuttle in a professional, courteous manner. Always focusing on employee / guest safety first.

· Being responsible for the cleanliness of the lobby area, porte-cochere and the surrounding environment.

· Maintain professional image while on duty with well grooming hygiene and prescribed uniform.

· Perform other duties being assigned by the Guest Service Manager, Front Office Manager or other concerned hotel officers.

· Perform any other job related duties as deemed necessary by management

Essential Behavior Requirements

• Customer Service:Displays a professional sense of urgency whencommunicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication
• Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Quality: Work “product or service” is free of errors and exceeds customer expectations.

Physical Requirements

• Ability to pass physical exam, drug test, and background check.
• Requires walking and standing to a significant degree, reaching and lifting
• Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus
• Tips

License/Certification:

• Driver's License (Required)

Work Location: One location