Director, Corporate Learning

Description

*** The location for this position is virtual/remote ***

Our Global HR team partners with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members.

What will I be doing? The Director, Corporate Learning will be responsible for consulting, leading, and managing the design and development of learning programs for our Hilton Corporate Functions including but not limited to: Human Resources, Legal and Compliance, Corporate Communications, Finance, Safety and Risk, and Hilton Supply Management. This role will also consult and partner with the Human Resources Consulting Group for the learning and development of the Corporate team members in these respective departments.

The person in this role will be the learning consultant for our Corporate Functions, working with clients and learning leadership to define their specific learning solutions and overall strategy based on their annual objectives by the target audience. This person will be responsible for providing the learning curriculum for those Corporate Functions including procurement, development, and launch of training through project management and continued consultation. This team member will be responsible for ensuring that all learning content is relevant, global, and aligned with the business objectives of the specific corporate function and Hilton, and is delivered in a cost-effective manner. Primary business partners in addition to internal Hilton University team members are the Senior Directors of Corporate Human Resources, Legal and Compliance, Corporate Communications, Safety and Risk, Finance, and Hilton Supply Management in addition to the Human Resources Consulting Group.

More specifically, you will:

• Lead the development of curricula, including annual compliance training, for each area of our Corporate functions ensuring that all learning programming is aligned with the business objectives for the departments, the Learning & Development strategic direction for the company, and with Hilton’s overarching objectives.
• Manage multiple client groups and outcomes simultaneously, for a large matrixed organization, and set realistic expectations based on prioritization and resources.
• Drive reporting for ensuring ethical business practices; ensure the timeliness and accuracy of reporting; able to quickly troubleshoot issues and propose solutions.
• Partner closely with the expanded Talent/Learning teams, and the HRC team to ensure alignment in messaging and approach.
• Evaluate project requirements and decide on internal and external resourcing, and vendor selection and ensure digitally forward solutions.
• Scope and gain budget approvals for desired operating structure, determine timelines for resourcing and map the major phases of the project for review.
• Build effective, collaborative relationships with team members and vendor partners.
• Ensure positive peer interactions and mentorship, support the growth and development of team members, and provide leadership across the broader Learning team.
• Engage with senior leaders across HR and the business, through storytelling which includes, regular updates on project and business requirements.
• Provide excellent service delivery and use learning & development expertise to guide and influence decisions made on training developed for team members at all levels of the organization, both hotel based and corporate.
• Provide direction, tools, and resources for client groups that are in alignment with the overall corporate learning, learning technology, and leadership/talent development strategies.

Requirements

What are we looking for: We believe the success in this role will demonstrate itself through the following attributes and skills:

• Excellent written and verbal communication skills.
• Build and maintain positive relationships with internal and external partners.
• Ability to work in a highly collaborative matrix environment.
• Ability to influence and establish positive relationships with leaders.
• Manages multiple priorities, and nimbly adjusts to shifting priorities.
• Demonstrated leadership skills guiding teams and projects.
• Outstanding problem-solving skills.
• Strong builder and exporter of talent.
• Demonstrated diplomacy in situations with internal clients that may inevitably arise when being truly consultative rather than obliging.
• Clarity of language and vision – written, public speaking, and storytelling – tailoring the messaging to the target audience(s).
• Budget development and management skills, including the ability to track expenses against commitments, set priorities for funding, and develop annual budgets.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Eight (8) years of professional experience
• Five (5) years of work experience in a large-scale, global organization with skills in performance consulting, instructional design, and project management.
• Three (3) years of management experience – either leading a team or demonstrating leadership on long-term project teams.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word)

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• MS/MA Master’s Degree
• Ten (10) years of experience in a Corporate Learning and Development organization which has included Compliance Learning responsibility
• Five (5) years of experience leading a function within an organization with exceptional, demonstrated results.
• Two (2) years of hospitality industry experience preferred
• Experience working with a global, matrixed organization

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado & New York City applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company.  #LI-REMOTE

Source: Hospitality Online