Senior Director, Property Operations & Labor Category Management

Description

Hilton Supply Management (HSM) is the largest global hospitality-focused organization that supports our brands, owners, and operators. With 6 billion dollars of spend influence and over 2000 suppliers, this function has transformed how supply chain and procurement adds value to the hospitality industry. HSM is a strong partner to all our brands, helping influence and drive programs with unique and distinctive products and services. HSM is proud of its diverse and skilled team members worldwide that also give back to the community by supporting aggressive sustainability, supplier diversity, and responsible sourcing goals.

What will I be doing: As the Senior Director, HSM Property Operations and Labor Strategy, you will be responsible for the strategic sourcing and category management for the areas of Property Services, Energy, and Corporate and Property Labor.

The Property Services category encompasses hotel operating services, such as Music curation, Parking, Security, Waste and Recycling, Elevator maintenance, and Pest Control. For the Energy category, this includes Utilities, Electric Vehicle Charging, Light Bulbs, and Energy Management. The Labor category includes the overarching HSM labor strategy, which includes management strategy of Hilton corporate’s contractor MSP/VMS program, the property labor hotel participation contracts, as well as any labor-related projects, such as internal and external Hilton gig platforms plus the approach and management of Independent Contractors.

More specifically, you will:

• Develop Category Strategies including the development of strategic partners to support Hilton’s brands
• Partner with the Brands and other key stakeholders to define sourcing strategies, determine how best to implement and track performance against these strategies
• Lead contractual negotiations for all responsible categories
• Streamline and optimize business processes to improve efficiency and effectiveness
• Communicate effectively and collaboratively with brands and other cross-functional teams to ensure alignment on category strategies and priorities. This includes providing outstanding customer service to all internal partners
• Handle all contingent Labor programs across corporate and property including Hilton’s Managed Service Provider (MSP) and Vendor Management System (VMS) program strategy and Gig platform strategy
• Liaise with Corporate Sustainability and Responsible Sourcing on all Energy related projects and initiatives
• Direct Reports: Director - Labor, Sr. Manager – Energy, Sr. Manager - Property Ops, Manager - Property Ops

Requirements

What are we looking for: We believe the success in this role will demonstrate itself through the following attributes and skills

• Excellent leadership and management skills
• Outstanding presentation and communication skills
• Previous experience in a multinational procurement or supply chain organization
• Ability to strategically source and have high-level negotiation skills with consistent track record of developing complex agreements
• Self-starter, well-organized, and willing to take ownership of responsibilities and possess a high level of positive energy and drive
• Ability to interact with and persuade individuals at senior levels
• Ability to actively participate in meetings and group discussions
• Ability to work well under deadline pressure in a fast-paced environment
• Ability to adapt to constantly evolving circumstances and changing organizational requirements

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Ten (10) years of Procurement or Supply Chain experience at a large multinational company
• Three (3) years of supervisory management experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• MA/MS/MBA Master’s Degree
• Hospitality Industry experience
• Operations and/or Services procurement experience
• Experience with Coupa or other leading procurement platforms

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Source: Hospitality Online