What are the responsibilities and job description for the Senior Manager Platform Activation position at Hilton?
***This role is based at our corporate office in McLean, VA***
This is your chance to be a part of an in-house Customer Experience team that’s using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Senior Manager, Platform Activation, you will bring your technical skills to a hospitality company with an award-winning culture. On the Platform Activation team reporting to Director, Platform Activation, you will support projects across the business that are considered differentiated capabilities – for example, Confirmed Connecting Rooms.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Collaborate with key Hilton partners and vendors to establish working practices, clarify roles and responsibilities, and ensure that plans, dependencies, issues, and risks are aligned with the overall project plan, manage deliverables, and support commercial services goals
- Create and implement targeted project and/or implementation plans including change method, communications plan, development plan, training plan, resistance management plan
- Identify key functionality gaps by working closely with subject matter experts. Prioritize requirements and build and implement a remediation plan to resolve, if required.
How you will collaborate with others:
- Act as a positive strategic thought partner with business leads, product owners, leadership, deployment teams, and Platform Activation.
- Develop a solid understanding of hotel-level, owner-level, and corporate-level commercial objectives and revenue management business processes and systems across brands and geographies
What projects you will take ownership of:
- You will lead the development of tactical delivery against organizational change and/or project plans for Hilton’s key strategic priorities.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Seven (7) years of professional experience
- Five (5) years of experience in change management, organizational change, and/or strategic communications
- Travel occasionally for team meetings and collaboration with key partners
It would be useful if you have:
- Experience using PROSCI methodology, tools, principles, and application including understanding and validating experience applying the ADKAR model
- PROSCI/CCMP Certification, PMP certification, or similar
- Working understanding of ClickUp, Smartsheet, and other project planning tools.
- Hospitality Experience
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Salary : $40
