Community Ambassador

Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Responsibilities

As a Community Ambassador with Hines, you play a critical role in supporting the workplace experience at specific client sites through owning quality assurance and daily work management processes. The Community Ambassador is responsible for serving as part of a team to maintain the highest level of hospitality and customer service while ensuring that service is delivered in accordance with contractual agreements. Responsibilities include, but are not limited to:

• Experience management and hospitality

  • Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners

  • Communicate regularly with customers regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and services are tailored to the individual

  • Provide workplace orientation

  • Assist with client-facing communications and reports

  • Be aware of and assist with events and high-profile activities

  • Serve as an ambassador for the client brand and promote a positive brand image

• Building appearance care and site operations

  • Inspect sites daily to guarantee that building appearance is maintained at the highest quality standard and improves the workplace

  • Submit work orders for interior and exterior maintenance, cleaning, and client service requests

  • Support on-site special events and programs as needed

  • Assist with the implementation of strategic, operational, and service improvement plans

  • Assist with the collection and analysis of operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements

  • Assist with developing the annual budget, annual plan, and variance analysis

• Vendor management

  • Administer vendor management, contracting, and onboarding processes

  • Serve as the primary on-site point of contact for vendors and escort vendors to work locations

  • Perform quality assurance for vendor-performed work.

  • Support the Facilities Management team with third-party sourcing activities

• Work and knowledge management

  • Ensure work requests are processed correctly and resolved within the defined service levels

  • Ensure all work is properly recorded in the system of record

  • Resolve assigned work orders, including follow-up with customers as appropriate

  • Contribute to the account knowledge base and ensure knowledge remains up to date

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution required. Bachelor’s degree preferred

• Three or more years of professional experience required

• Project coordination

• Promoting positive employer branding

• Assuring a safe environment for work

• Interpersonal and communication skills

• Ability to develop positive relationships

• Familiarity with facilities management operations

• Experience with computerized maintenance management systems

• Commitment to hospitality, ensuring that all actions contribute to a positive customer experience

• Strict adherence to non-disclosure agreements and a high degree of confidentiality

• Ability to comply with client health and safety protocols

• Ability to manually lift 35 lbs

• Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures

• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms

• Be flexible and available to support after hours activities as required by the client

• Successful completion of a background check and drug screen required
• Compensation: $85,280 - $106,600

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

We are an equal opportunity employer and support workforce diversity. .

No calls or emails from third parties at this time please.

Salary : $85,280 - $106,600