IT Administrator

Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon.

Learn more at http://www.hingehealth.com

Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!

Work From Anywhere

For this position the individual  has the flexibility to work anywhere, within the US / Canada (use the country tied to the post)

About the Role

IT Administrators at Hinge Health are crucial to the smooth operation of our technological infrastructure. They ensure the day-to-day configuration, administration, and troubleshooting of all IT assets, holding a position of high trust with administrative access to our most sensitive systems. This role requires meticulous management of hardware inventory and endpoint lifecycle, from acquisition to disposal, ensuring that all devices meet the diverse needs of our team while maximizing cost-effectiveness and compliance with environmental standards.

We are particularly interested in candidates with a strong vendor relationship management background, as this is essential for negotiating and managing contracts that provide the best value and service for our organization. Candidates should also be keenly interested in developing and optimizing IT asset lifecycle policies and procedures, enhancing our operational efficiency and security posture.

• Efficient Platform Access Management: Ensure seamless access for employees across numerous platforms, maintaining the integrity of our security protocols through rigorous Role-Based Access Control (RBAC) compliance.
• Proactive Asset and Vendor Management: Oversee the lifecycle of hardware inventory, from procurement to buyback, while negotiating and managing relationships with vendors to secure optimal value and service.
• Advance Security Measures: Collaborate closely with the security team to implement and maintain robust security strategies for all endpoints, including specialized equipment. Support the enhancement of our organizational security posture through regular audits and strategic improvements.
• Policy Development and Automation: Contribute to the creation and enforcement of IT policies that align with our business objectives. Leverage automation to reduce error rates in configuration changes and improve process efficiency.
• Leadership in IT and Security Awareness: Lead technology training sessions to foster a culture of good security practices and efficient IT resource utilization across the company. Use empathy to build trust and a positive IT culture throughout the organization.
• Project Management Excellence: Manage critical IT projects, ensuring they are completed on time, within budget, and meet the evolving needs of the organization. Foster cross-departmental collaboration to ensure IT solutions align with broader business goals.
• Research and Innovate: Stay ahead of industry trends by researching emerging technologies and recommending innovative solutions that benefit the organization.

• Flexibility with Focus: We are looking for candidates who are flexible and can manage a variety of responsibilities with a focused approach. You should excel in a structured environment where adaptability to evolving IT needs is key to our success.
• Proactive Delivery: Consistently deliver high-quality solutions on time. You should be adept at resolving issues promptly and maintaining high standards in your work.
• Domain Expertise: Possess a solid understanding of IT systems, with the ability to apply common idioms and best practices to solve everyday challenges efficiently.
• Problem-solving Excellence: We value critical thinking and analytical skills. You should be capable of identifying trade-offs and crafting innovative solutions to complex problems.
• Strong Communication: Communicate clearly, timely, and directly with peers and stakeholders, ensuring that everyone is aligned and informed.
• Commitment and Resilience: Prepared to work long hours and get your hands dirty. Embrace the fast-paced, ever-evolving startup environment at Hinge Health and contribute to our continuous growth.
• Cross-functional Collaboration: Engage actively with different teams, understanding their needs and delivering IT solutions that support the broader organizational goals.

• Experience working for prominent large scale technology companies is highly valued. Candidates with this background bring proven expertise in high-standard environments and are likely to excel in navigating complex IT systems and fostering innovation.

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

About Hinge Health:

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity and Inclusion:

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Applicant and Personnel Privacy Notice.

Disclaimer:

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com

*Please do not send resumes via email*

Salary : $84,000 - $126,000