What are the responsibilities and job description for the Service Coordinator position at Hire Dynamics?
Hire Dynamics is hiring a Service Coordinator for the world’s largest secondary packaging equipment company. As the leading industrial wrapping machine manufacturer, they offer the largest line of configurable machinery. They’re designed perfectly to stretch wrap, pack, palletize, erect and seal any product
Responsibilities
- Receives requests from Clients and provides information and price quotations to Client/Service Personnel
- Processes service orders and coordinates with other departments through to completion
- Receives service order requests for: service quotations, confirmations, follow-ups and service orders
- Processes all service orders, credits, additional billing and changes or cancellations directly from the Client/Service Personnel
- Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Service Personnel
- Answer questions regarding product line, pricing, and service
- Managing and scheduling the logistic activities of the field technicians
- Works with Service Manager to expedite or ensure timely service appointments and on the scheduling of the activities.
- Works with Site Project Manager to plan the technicians for the incoming projects.
- Maintains close liaison with other departments, especially Logistic Department, to carry order through to completion
- Report all errors or any other pertinent client concerns to After Sales manager
- Maintain client records
- Performs other duties as assigned
Salary : $0
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