Sales Operation Manager

Overview

Job Description

Sales Operation Manager

The Sales Operations Manager position reports directly to the company Executive Vice President. It is highly visible and interacts with customers outside the organization and stakeholders inside the company. The role is expected to anticipate the needs of multiple stakeholders and prepare, communicate, and execute tasks with the entire organization. Above all, it will be expected to help grow sales and retain customers.

The ideal candidate is someone with strong communication and anticipation skills, patience, emotional intelligence, empathy, and the ability to remain in control of the customer conversation, establishing facts and providing a resolution when needed, all while in a courteous and timely manner. They must be skilled at communicating by phone and email, and have an intermediate to advanced knowledge know how to use Excel and accounting software.

SUPERVISION RECEIVED

Executive Vice President

Dotted line to Director of Sales

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Act as the point of contact with distributors, group purchasing organizations, and large multi-institutional customers. Establish and ensure excellent customer relationships.
• Respond to bid quotations and renew distribution contracts and agreements.
• Work with stakeholders to negotiate new customer pricing.
• Demonstrate mastery (within six months to one year of hire) in knowledge of the major products and categories (descriptions, sizes, prices).
• Complete new bid requests, gathering information from Sales, Customer Service, Finance, Legal, Marketing, and Quality & Regulatory.
• Prepare and regularly update customer call & email list in Excel for Sales team members, Executive President and CEO.
• Manage the processes for rebates, chargebacks, exchanges, credits, debits, refunds, or returns to customers, collaborating with Sales, Customer Service, and Finance staff.
• Act as a backup Customer Service Representative and/or perform clerical order entry duties as required.

DESIRED MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required for his position.

• 4-year degree in Business Management or similar field (B. Arts accepted; B. Sciences) preferred or equivalent experience
• 2 years of corporate customer service and/or contract management experience, with exceptional office organization and communication skills
• Working knowledge of hospital supply industry practices and documentation preferred (rebates, distributor relations, and group purchasing organizations)
• Advanced knowledge of office applications:
  • Microsoft Office (including Excel, SharePoint, Teams, Outlook)
  • Excel (V-Lookup, Filters, IF, SUM, and other formulas; Pivot Tables preferred),
  • Adobe PDF
  • Office printing, copying, faxing, scanning, mailing using a postage machine (Pitney Bowes)
• Working knowledge of general accounting software (Sage preferred; training will be provided), and facility in the use of databases and sales software
• Ability to learn and perform advanced computing functions and to deploy new/expanded use of software to meet business needs
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills (face to face, phone, email, letters, faxes, etc.), with the proven skills of tact, diplomacy, customer relations management, confidence, and responsiveness
• Ability to maintain at all times a professional and courteous demeanor, conduct and appearance with customers, management, vendors, and coworkers
• Proven ability to work well in groups and to engage successfully across business constituencies and stakeholders
• Proven ability to multitask and manage priorities

PHYSICAL REQUIREMENTS  

The physical requirements listed in this section include, but are not limited, to the motor/physical abilities and skills required to successfully undertake the essential duties and responsibilities of this position.

While undertaking the essential duties and responsibilities of the position, the employee must repeatedly sit for at least 8 hours a day, listen, speak, type, stand, move throughout the facility, reach, occasionally lift and carry up to 40 lbs., and drive to nearby company facilities.  They must be capable of using a keyboard and mouse/mouse pad for computer purposes.

DISCLAIMER

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.