Customer Service ($18-$20/hr)

Job ID 16754 - PEO Benefits Specialist I

Location: St Petersburg, 33716 - This position is onsite

Pay: $18.50 - $20.00/hr

Type: Contract, 3 months

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: bit.ly/3BLi7RW

Hiregy Associate perks: Enjoy discounts, rewards and perks on thousands of the brands you love in a variety of categories: https://bit.ly/38aBuGw

Job duties:

• Provides support to clients and their employees and internal partners
• Responsible for setup and ongoing processing maintenance and support of client accounts.
• Provide excellent customer service to clients employees and field partners via calls faxes and emails.
• Contact current clients/ employees via outbound call/ email campaign as needed.
• Processes benefit enrollments for PEO product offerings for clients to ensure timely processing.
• Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses.
• Documents information in CRM to track issues.
• Researches and resolves monthly audits to correct billing inaccuracies.
• Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits online to ensure optimal client retention.
• Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws; including Company Section 125 plan.
• Maintains knowledge of all changes pertaining to various product offerings regulatory changes policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO.
• Researches and corrects errors from audit reports and carrier discrepancy files. Interact with Health & Benefit carriers to resolve customer needs. Participates in special projects and training sessions as needed.
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Requirements:

• High School diploma
• A minimum of 2 years of customer service experience
• Basic understanding of HRIS Payroll and Windows are preferred
• Background check required
• Drug screening required

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Saint Petersburg, FL 33716: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Preferred)

Work Location: One location