Sales Manager | Whyle

The responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
 

Work Performed:

The Sales Manager is tasked with the following duties, responsibilities, and assignments:

• In support of the property sales team the role will greet visitors, answer phone calls (to include customer as well as general inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence
• Interact with monthly, weekly, and daily travel customers and groups in person, via email, and over the phone to qualify and assist existing and future customers.
• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
• Assist property Director of Sales and Sales Managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, and scheduling appointments.
• Assist Director of Sales and Sales Managers with RFP responses, proposals, contracts, Resumes, and Turn Overs as needed.
• Assist Director of Sales and Sales Managers with reservation requests and building group master accounts in the system, as needed.
• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

• A true desire to satisfy the needs of others in a fast-paced environment.
• Minimum of 2 years of experience in sales or marketing – preferably in the hotel/corporate housing industry.
• Refined verbal and written communication skills.
• Proficient knowledge of computer applications.
• Strong analytical, organizational and interpersonal skills.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must be outgoing and a proven self-starter.
• Weekends and holidays may be required as business needs warrant.
• College degree preferred.
• Previous hospitality or related field preferred.
• PowerPoint, Excel and Word proficiency.

Requirements

• Minimum of 2 years of experience in sales or marketing – preferably in the hotel/corporate housing industry
• Business Administration Degree preferable
• Self-Starter with entrepreneurial spirit
• Local candidates must report to the property
• Ability to access and accurately input information using a moderately complex computer system
• Flexibility with work schedule
• Customer service experience required