What are the responsibilities and job description for the HUB NAM Quality Manager - Transformer Services position at Hitachi Energy?
- Develop and implement measures to improve operations and customer satisfaction.
- Ensure effectiveness and conformance of quality management system including harmonization/integration of management systems (environmental and health & safety)
- Manage and coordinate internal and external audits and facilitate resolution of nonconformances.
- Ensure control of quality system documentation and quality records.
- Drive root cause analysis and corrective actions for leading causes of warranty.
- Conduct supplier audits and inspections for system and product conformance to quality requirements.
- Facilitate overall customer complaint process, including responsibility for overall customer experience by analyzing and reporting complaints and driving resolution process and verification of effectiveness.
- Maintain, update and report as required quality-related KPIs as well as other requested information, including reporting, analysis and improvement of the cost of poor quality (COPQ).
- Leverage the audit program, benchmarking and best practices spreading within the business to embed a culture of excellence in operational performance.
- Participate in training and coaching of local teams in the standard quality improvement approach and quality management standard requirements.
- Work in synergy with corporate Quality function (HUB) to ensure alignment with HUB quality strategy and knowledge sharing throughout the quality community.
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